[2020] family matters 2

Hey sinny1,

we're aware of some quests seemingly randomly "breaking" (which then results in this grey box issue). The only way to "solve" it in your case is by letting the timer run out or cancel the quest.

Our team is investigating this issue and we'll let you know via future release notes when we have found a fix.

Thank you for your understanding.



//moving this thread to "player support"

Originally Posted by danflorent
same problem here.. " quest bug and then results in this grey box issue"

Hey, danflorent!

Sorry to hear that you are also experiencing this issue at the moment this is still under investigation.

Hey guys,

Thank you for your updates!

This had already been passed onto the team for investigation and they hope to release a fix in the 9.3 patch.

Please keep an eye on upcoming game patch notes for more information

Thank you for your patience

Originally Posted by turtleship1
Just wanted to say that this bug still exists in Patch 9.3

Hey turtleship1,

Sorry to hear you're still having trouble, this should now have been resolved

If you're still encountering this, can please provide an image or clip so we can take a look and re-raise it if necessary?

Thank you!

Originally Posted by Marsovian
Polish version. The same bug appears, 2nd time in a 60hr session.
Its carbon copy of other in-thread reports.

Hey! Sorry to hear this, could you provide a clip or image of this happening please?

Thank you for the images!

Our Anno team clarified since the fix was released, an existing Family Matters quests won't be resolved. They would need to be abandoned, then tried again once the quest is available.

Can you please confirm if you have tried this since Patch 9.3? This was released 9th February.

Thank you!

Originally Posted by Marsovian
Sorry for slight necroposting, but it was indeed the freshest patch avaialble as of then, so yes.

Hey Marsovian,

Thank you for getting back to us!

As noted in Raziel's post, is this happening after abandoning the quest and then starting it again?