[2023] Won't save profile after closing the game, so I have to start from scratch

Hey there @Kartoffelbrei71, can you confirm if you also do not have a folder under this location:

C:\Users\Username\Documents\Anno 1800

If the game is not able to create a folder there, it may be getting blocked by any antivirus or firewall software you have installed on your PC from doing so, or it could imply that there is some other system setting issue preventing the file from being created. In order for us to investigate this in-depth please generate copies of your basic system files, and send those to us in a one-on-one support ticket.

Once you have done so, update this thread to let me know and I'll be able to take a look! You do not need to share your case number, just let me know when the case has been created and I'll find it.

Hey,

Do either of you having the issue have cloud saves enabled in the Ubisoft Connect settings?

If so, can you try disabling it, and if not, try enabling it.

Then see if your game saves next time you play.

Hey there @WannaMaker7,

Thanks for the update, I'm glad to see this has been resolved for you!

If there's anything else we can help with at all, please do let us know!