[2021] [Bug] Docklands Main Wharf Menu

Hello @jerry_key_smith thanks for bringing this issue to our attention.

I have removed your ticket number, as for the moment we are not allowed to share these details publicly, thanks for understanding.

I can see you were given some troubleshooting steps to try to resolve this, then asked for your system files too so we can further investigate.

When you have a moment, please upload these to your original case number so we can proceed to help you privately.

Please could you send us the following information >
Dxdiag file > https://ubi.li/msrxL/
Msinfo file > https://ubi.li/lmiCE/

You can view and continue your open support cases with us, by clicking on this link here, thanks again >
https://www.ubisoft.com/en-gb/help/cases
 

Hey @Jerry_Key_Smith, thanks for your input there and apologies about the delayed response from our team.

I've had a closer look at your case and can see that there has been a response sent to you by one of our representatives however we haven't heard back from you, therefore due to this reason, the ticket got closed, however I have just re-opened it, so when you have a chance, have a look at it, get back to us and we will take it from there .

Should you have any further queries, let us know!

@tsundak Hi there.

Thank you for posting to discussions, sorry to hear you're having trouble with the docklands main wharf menu too.
 
The team are aware of this issue and are actively investigating. Should the team need any further information, we'll be sure to reach back out here.

If you have any questions in the meantime, please be in touch!