Original Post — Direct link

hi, im a little stuck in the begining of the campain the point that Edvard wants to collect the dpet, the quest says i should wait until he contacts me? is there a time limit? because i waited very long doing side missiont and i cannot progress with the campain as Edvard is not contacting me, i was in his harbor already but nothing, nothing indicating how long should i wait?

Is there a waiting time? im stuck right now in the beginning

Thank you for your help

over 2 years ago - Ubi-TheBerry - Direct link

Hey there @tevjan ,

Thank you for reaching out!

We don't appear to have any reports of this as of yet - may we please know the name of the quest you're in the middle of?

And as you're early in, does the same issue happen with a new save?

Thank you!

over 2 years ago - Ubi-TheBerry - Direct link

Thanks for letting us know @tevjan !

Just checking in to see if you were able to try a new save and see if the same issue occurs?

over 2 years ago - Ubi-Mercury - Direct link

Sorry to hear that this has continued to occur for you @tevjan. In order to investigate this further, would you please try verifying your game files? Please keep me updated if that helps!

over 2 years ago - Ubi-WheelyDuck - Direct link

Hey @tevjan,

I have removed the case number you shared from your message for your security. Sorry to hear that after following the steps we provided you are now unable to launch the game as the game won't load.

This is not expected behavior from verifying your game files and would point us in the direction that there must be an underlying cause of this issue that we will be more than happy to investigate further, ultimately we want to get you up and running so you can enjoy the game as intended.

If you are able to share your DxDiag and MsInfo in the case you shared with us and update your case with a comment that includes a link to this thread we will then be able to take a closer look and continue support exactly where we left off, this will help prevent us suggesting steps you have already tried. If your current case is closed then we will still get the update when you comment.

Any trouble, just let us know as we are happy to help.