Whew. How’s everyone doing out there? It’s been a wild ride these last few weeks. On the one hand it’s been a rougher launch than expected. But then as I think back we also knew that big new online games tend to hit some kind of problem once they go live, so as much as we tested and prepared to make sure everything was ready, we were also ready for the possibility that unexpected issues might arise at launch. And we continue to be committed to responding to them.
We launched a game that so many of you tell us is really fun at its core, but we also had a degree of issues that did not reveal themselves until we were operating at the scale of millions of players. We were of course very disappointed about that, as were many of you. I’ve been in there playing with you since those early days (I’m a Ranger in Edmonton Oilers colors!) and it makes me sad to hear about any issues that would hold someone back from fully enjoying the game. I take that very personally, a...
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