@@215Philadelphi
Apologies for the misinformation. Your account doesn't have any action taken on it by Terms of Service. You just need to contact an advisor to have them find out what's going on. I see it's been a couple of days so I'd advise you to open another case and request a callback. That or contact an advisor through Twitter (@EAHehlp) or through Facebook (facebook.com/eahelphub).