Original Post — Direct link
This just me or anyone else?
almost 3 years ago - EA_Kent - Direct link

Hi @camcapone


Let's try out some troubleshooting to see if we can help stop this from happening. 


First, I'd recommend starting out with the basic and advanced connectivity troubleshooting steps from the EA Help website. If you're still running into any issues after that please let me know. Thanks! 

Kent.png
about 2 years ago - EA_Illium - Direct link

Hi @You_A_Bot215 If you haven't already, can you try going through the following steps and check if this continues?

 

  • Connection and Advance Connection Guides 
  • Check any AV or Firewall that might interfere/control network traffic
  • Check your Modem/router settings for anything that may block/interfere with network traffic
  • Switch from Wi-Fi to ethernet, or if unable move closer to your router. 
  • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server) 
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
Illium.png

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about 2 years ago - EA_Illium - Direct link
@jang_w0nyoung Which platform are you on? Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
about 2 years ago - EA_Illium - Direct link

Hi @GroovyCarnitas Can you try the steps I posted above as well as the following?

 

Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
over 1 year ago - ZOS_Kevin - Direct link
Hi All, we are aware of this issue and are working to resolve. It seems like Xbox is the only platform impacted at the moment. We will update once we have more information.





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