[2021] No herlooms from the beggining

Hey @AM_UltronKappa. 

You're not alone. I've never pulled an heirloom from a pack either. They're super rare, with a less than 1% drop rate.

However, there is bad luck protection built into the game, so if you open up 500 packs without getting an heirloom you'll get the shards after you've opened your 500th pack. 

/Kent