over 1 year ago - EA_Atic - Direct link

Hey, @fe89c0666dc21542 @amt89  when it comes to Account issues, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

 

How to get in contact with EA support:

/Atic

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over 1 year ago - EA_Mako - Direct link

Hey @indy09brickyard,

 

If your EA Account is currently registered as a child account, you may see that message when trying to play certain titles online.

 

You should be able to follow these steps to get the account updated to your correct age if that's reflected incorrectly on your account. 

 

If you're still having trouble after that point please contact support directly so they can take a look over the account, thanks!

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12 months ago - EA_Aljo - Direct link

Hi there, @bendero2003 

 

Thanks for reaching out to us. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

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12 months ago - EA_Aljo - Direct link

@bendero2003 

 

Do you have anything plugged in to the USB ports? Another controller, a racing wheel, a dongle for another device, or a headset? If so, unplug those and try again.

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11 months ago - EA_Aljo - Direct link

@bendero2003 

 

Can you try unplugging it and let me know if this still happens or not?

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11 months ago - EA_Aljo - Direct link

@bendero2003 

 

Great. Just keep it in mind for the future. If you have any other issues, please reach out again. Good luck and have fun!

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