[2021] Waiting on player

@Coogan2731 Can you check any additional folders to see if the email was filtered elsewhere in your email? If not can you resume providing additional detail that you had not gotten anything but saw the case update?

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@Coogan2731 Making a new case to contact an EA Advisor in order to see if there are any additional details they can provide or what may be happening with your Case that is set to 'waiting on player"

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@Coogan2731 I would not be able to provide an answer to this you would need to speak with an EA Advisor.

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.