[2020] Connectivity Issues

Hey, folks!

We recently experienced server degradation that would have caused this to happen. This has since been resolved.

If you are still experiencing this issue please let us know what platform you are playing on and we will investigate further with you.

Thank you.

Hi there, @SaltyTwinkies.

 

We should go through some connection troubleshooting to rule out any issues with your connection. What system are you playing on and do you use a wired or wireless connection? Thanks!

@SaltyTwinkies 

 

Thanks for getting back to me. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

@SaltyTwinkies 

 

Thanks for trying that. Next, let's see if alternate DNS settings will help. Please follow the instructions here. Let me know what happens.

@SaltyTwinkies 

 

Thanks for getting back to me. Can you run a UO Trace for me and screenshot the results? Instructions are here. This needs to be run on a PC that is wired to your network.

@BigRachons Most of the connection issues I see are not on the player side or our server but in-between. The only way to start getting that fixed is by talking to ISP as they are responsible for the routing of your internet.

All it requires is that one hub is having issues. It will have a domino effect rest of your connection toward the server.

/Atic

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me.

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution.

---------------------------------------------------------------------------------------------------

Hi there, @Moldy4skn 

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!