[2021] Missing Apex coins

Hi @yungestflexer21 I would recommend reaching out to an advisor for them to look into your missing content. 

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Hey @DARKNUT360 

 

Missing content isn't something we're able to investigate on Answers HQ, but you can get in touch with the live support team on the help site here http://bit.ly/EA_Contact_Us so they can review your account with you. 

 

You can also reach out through Twitter here https://twitter.com/EAHelp/ or Facebook here https://www.facebook.com/EAHelpHub/ if you prefer that method. 

Hey there,

I'm so sorry to hear you're having trouble with your Apex Coins purchase. I can't action your case with the support team but I want to help you get it sorted out as smoothly as possible so there are some things I'd recommend trying before you update your support case. 

First things first, let's make sure you're logged into the right EA account that's linked to your Steam account. You can double-check this by heading over to your EA Account Settings and looking under the "Connections" tab. Take a look at the Steam section to see if everything's linked and you're in the right EA account. 

If your accounts are linked, the next step is to gather valid proof of purchase. For Steam purchases, this includes your Steam transaction history (viewed in a web browser, not the Steam App) and a screenshot of the confirmation email you received. For detailed examples of what both images need to include and other specifications, please check out our EA Help guide on 'How to provide proof of purchase'.

Once you've got that, attach your images to your EA Help case and resume your support case 

I hope this helps, and I'm crossing my fingers that your issue gets resolved quickly. Thanks so much for your patience and understanding.

Take care!

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds