devtrackers.gg
over 3 years
ago -
EA_Kent
-
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Hi there,
If you've already reached out to the Terms of Service team about your account that's all you need to do for now. The TOS team will review your account and determine if the ban can be lifted. They will follow up with you via email as soon as possible.
The TOS team reviews appeals like this on a case-by-case basis, so I'm afraid we don't have a way of seeing how long an investigation may take. It can vary depending on the number of cases they are working through. Please keep an eye on your email for their reply.
/Kent