30 days ago - EA_Aljo - Direct link

Hi there, @Iancraig93 

 

I'll try to help find out why you're receiving packet loss. First, are you on a wired or wireless connection? Thanks!

Aljo.png
23 days ago - EA_Aljo - Direct link

@Iancraig93 

 

What system are you playing on?

Aljo.png
22 days ago - EA_Aljo - Direct link

@Iancraig93 

 

Try using alternate DNS settings with the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

Aljo.png
22 days ago - EA_Aljo - Direct link

@Iancraig93 

 

You're very welcome. Let me know how it goes. Thanks!

Aljo.png
22 days ago - EA_Aljo - Direct link

@Iancraig93 

 

I'm glad to hear that helped. You shouldn't be getting packet loss though. How bad is it?

Aljo.png
6 days ago - EA_Kent - Direct link

Hey there, 

 

Can we try running through some troubleshooting steps to see if we can help with the issues you've been seeing? When you have the chance I'd recommend starting off with the basic connectivity troubleshooting steps from the EA Help website. 

 

If you're still running into the same issues after that check out the PlayStation-specific steps as well. Please let me know if you're still having any issues afterward. Thanks!

 

 

/Kent

Kent.png





Recent Apex Legends Posts

about 10 hours ago - EA_Mako
about 14 hours ago - EA_Illium

Links in this thread

PlayStation connection troubleshooting
If you can't get online or get disconnected from our servers on PlayStation, troubleshoot your connection to fix issues connecting to an EA game.


Connection troubleshooting
If you can't connect online or get disconnected from our servers, troubleshoot your connection to fix issues you may have when connecting to an EA game.


Iancraig93
EA community forums for players to get player-to-player support, ask questions, share their game and troubleshooting experience.


Changing DNS on Popular Gaming Systems (PS4, XBox1, WiiU)
Introduction This article will explain how to change the DNS settings on the Playstation 4, XBox One, and Nintendo Wii U. This general...


devtrackers.gg