If you run into any more issues please make a new post and we can provide any relevant information available on the issue.
Or you can reach out to an advisor with the contact information below.
EA Help website - Phone/Chat/Email - Availability may vary but phone or live chat would be faster than email.
Twitter - Select the message icon to get assistance
Facebook - You can select the 'send message' option on the accounts home page
＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.