almost 4 years ago - EA_Kent - Direct link

Hi @wx35acdf

 

When you've got a chance can you try resetting the password for your EA Account to see if that helps at all? That can often help get past the "invalid account" error message. 

 

For more details on how to reset the password check out the EA Help website. If you're still getting the same error message after that I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. You can find more info on how to reach them over at the EA Help site. You could also speak with them via Twitter or Facebook as well, if you prefer. 

 

 

/Kent