Original Post — Direct link

I want to get my account back that I have all my gear on. I had it prior when I got my new pc I logged back in and it said I didn't have an account

about 4 years ago - EA_Atic - Direct link
@derangedgoat97 we currently don't support Cross progression between platforms so if you move platform you are going to start from 0.

/Atic

---------------------------------------------------------------------------------------------------

* Tag me with @EA_Atic if you are responding to me. Thumbs up

* If you like the comments of other players please give them XP.  

* If someone has helped and solved your issue please accept it as a solution. Standard smile

---------------------------------------------------------------------------------------------------

over 1 year ago - Ubi-Boost - Direct link

@RogueAlpha96 Hello! I'm sorry to hear about this issue you're experiencing, and I apologize for any frustration it's causing. To confirm, are you missing your agent in the game, or are you just missing some items and gear?

If you are missing your agent, were you playing the game on a different platform before you got your new PC? Just like @Gabriel-Knight explained, cross-progression isn't supported for The Division 2, so you won't be able to access your character from one platform to another. More information about cross-progression for the game can be found in this article.

8 months ago - EA_Pulsar - Direct link

Hey @Partyboy102 

Unfortunately, it won't be possible to make any changes to your account if it has an active ban or other sanction. 

 

If you wish to appeal the ban, we have a dedicated team assigned to address such disputes. To contact them, kindly follow the steps outlined in the link below and via the provided web form:  

  

Get information about your EA Account lock, ban, or suspension  

 

EA_PulsarAHQ