[2020] Bought the fortunes favor pack off the xbox store - no skin

Hi @ltkitten. 

When you've got the chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something we're able to look into here on Answers HQ. 

For more information on how to create a case with them check out the EA Help website. If you prefer you can also speak with them via Facebook or Twitter as well. 

/Kent

@ltkitten 

Nice! That's good to hear. Thanks for following up and letting me know. 

/Kent