it seems i waited 2 years for ubisoft respond want to get back my account. but ubisoft just ignores me i gave proof thats my account and idk how it was stolen it was created on xbox i never shown anyone that i had ubisoft account. maybe now ubisoft decides to respond.
Hello @txcostrich welcome to the forums.
I am sorry to see you may have been affected by DDOS whilst playing Siege. Support are unable to lift temporary bans for disconnects as this is handled automatically by the game.
Please see our post on this here, for how to contact us and what information we need from you to investigate this >
https://forums.ubisoft.com/showthread.php/2271820-Reporting-Players-to-Ubisoft
Hey there @LaffyTap and welcome to the Ubisoft Discussions!
I understand your account was stolen. For security reasons, we are unable to deal with your request on the forums. Therefore, I recommend you contact my colleagues over at the Ubisoft Support website, so they can look into this for you. Here are the links you can use to contact them privately on whichever platform you prefer:
- Ubisoft Support website: https://support.ubisoft.com/Cases/new
- Twitter: https://twitter.com/UbisoftSupport
- Facebook: https://www.facebook.com/UbisoftSupport/
Hey @guijl,
Unfortunately, we are unable to make any changes to your account or any bans or suspensions on the forums.
If you believe your account was actioned incorrectly, you'll need to submit an appeal to have our Terms of Service team review the situation again.
It sounds like you've already done that multiple times, so I'm afraid if our ToS team has declined to remove the action after multiple appeals, it is not something we'll be able to change here either.
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