We are continuing to investigate this issue and are working on a fix.
For those who are having outfits purchased in the Marketplace or earned through Challenge Cards relocked, please note that relaunching your game should bring them back. Rest assured, you will not be losing any of these outfits.
@pasourw10 If that doesn’t work, please fill out a ticket with our customer support team so we can work to reproduce and fix it: Thank you for reporting this issue!
@pasourw10 Oh no! We're sorry to hear this is keeping you from playing ☹️Here's a workaround: when on your platform dashboard, have a friend send you a strike team invite. Once you connect, leave the strike team and you should be able to resume your campaign.
@steven200408 We are aware of this crashing bug, and are working on figuring it out. If you could please fill out a ticket with our customer support team, that would be very helpful in working towards solving the issue! Thank you for reporting this to us!
@steven200408 We're glad to hear you've been loving the game, but very sorry this issue is keeping you from playing ☹️ Please ensure you are selecting "report error" when you hit a crash like this - it sends very helpful information our way!
@asyoucansee Seeing double! Could you please fill out a ticket with our customer support team so they can gather details on this bug? Thanks for reporting this!
@dekalamaquina If that doesn't help, please reach out to Square Enix support for more assistance! Thanks for telling us about this!
@dekalamaquina We're sorry to hear you're experiencing this! A good first step would be checking out our PC troubleshooting thread on Steam:
@ZombieGriffin18 We're sorry this issue is keeping you from playing 😞 Please submit a ticket to our support team so that we can get a bit more information on the circumstances around you finding this bug. Will be super helpful in working towards a fix!
@subtlyexplosive @damarcodude @SquareEnixUSA @SquareEnix We got a fix for this in place this morning! It may take several hours for points to be retroactively rewarded, though. Sorry for the inconvenience!
@MunsterNate6 @SquareEnixUSA @SquareEnixDE @SquareEnix @CrystalDynamics @MarvelGames Sorry you've encountered this bug! We're aware of the issue and are working hard to reproduce and fix it. It would be super helpful if you filled out a ticket with Square Enix support so that we can get more information. Thank you!
@thedelaylay That's no good! We would need a bit more info to dig into the issue. It would be super helpful if you filled out a ticket with Square Enix support so that we can get more information around how/when you encountered the bug. Thank you!
@tyrone_universe @Mike_Lowery8807 Hi there - so sorry you've encountered this. We're aware of the issue and are working hard to reproduce and fix it. It would be super helpful if you filled out a ticket with Square Enix support so that we can get more information. Thank you!
@QungFuKenny So sorry to hear that! It would be super helpful if you filled out a ticket with Square Enix support so that we can get more information around how/when you encountered the bug. Thank you!
@scottpdn Oh no! It would be super helpful if you filled out a ticket with Square Enix support so that we can get more information around how/when you encountered the bug. Thank you!
@MaxLehnsherr Our fans deserve nothing but the best, which is why we're working so hard to squash these bugs! Thank you for the kind words!
@PuffleMoshi Hmmm - no, you should be able to access them in single player too. Would you mind creating a ticket with our support team so they can pull up your account and take a look? Thank you!
@CasasClaytv We're working on an assortment of matchmaking improvements. Hope to have more info soon. :)
@MaxLehnsherr We're working on this one and making good progress. We'll update as soon as we have news!