@davidclarke3 Can you try reloading the checkpoint/smashing both locks/activating the generator? Let us know if that works!
@zmanjet It is! I kept scrolling to try and find you again - thanks for finding a great workaround while we continue to try and sort out the issue!
@JamesAl33608719 Thank you! We will keep looking into this, but if you are able to, please also fill out a ticket with Square Enix support so they can get more information. It will help us reproduce the issue and fix it!
@JamesAl33608719 Hi there! What platform is this on? We are looking into it!
@jesse_spencer99 Has quitting the app and reloading helped?
@jesse_spencer99 Sorry you are having issues! We've passed this on to our CS team to investigate!
@africanturtle @LockJoe Great catch! We are continuing to look for a fix, but this seems to be a workaround for some!
Potential Workaround on PlayStation: Go to library > purchased > Marvel's Avengers > Select game > Download.
We are continuing to investigate. If you are still having an issue with Early Access, please create a ticket with Square Enix support:
@ashly_burch: Kate was a damn joy and a half to play. Can't wait for y'all to meet her. ❤️🏹
If you did NOT purchase both the standard and Digital Edition of Marvel’s Avengers, please let us know (and give us a follow) so we can DM you for more information.
@sandelliott Totally understand - don't have to share your ID - we should have enough here to pass along & help look into the issue!
If you did NOT purchase both the standard and Digital Edition of Marvel’s Avengers, please respond to this tweet with your Region/PlayStation ID so we can continue investigating. Thank you!
If this scenario applies to you, please reach out to PlayStation customer service to refund the Standard Edition pre-order. Then the system will default to the early access date.
This issue in part seems to be caused by pre-ordering the standard edition of Marvel’s Avengers, and then deciding to also purchase the Digital Deluxe edition for early access. When this happens, the system will prioritize the latest playable date – in this case, 9/4.
Check out our custom emoji on Twitter! We can't wait to see it all across our feed as we #Reassemble around the world for Marvel's Avengers.
@Robb_with2bs @futuredoomed @Ddogg80859 Okay, thanks for letting us know!
@futuredoomed @Ddogg80859 @Robb_with2bs Did your refund for the standard edition go through already? And can you confirm that you don’t have any pending system updates in the PlayStation? Thank you for all the information, this is super helpful!
@russlambeth @Robb_with2bs What platform and region are you on?
@Ddogg80859 @Robb_with2bs We are getting a few reports that if you purchased the standard first and the deluxe second, this issue pops up. Contacting PlayStation for a refund of the standard edition has resolved it for a few people. We will keep looking though!
@King_Damon We are still looking into this! What platform did you pre-order on? And what Edition?
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