That dude you replied to has a point. There have been a significant increase in complaints about the game, bugs wise, server wise, aim drift wise and balance wise...
Yet the interactions with Dev's and these posts have gone down heavily imo. I know Reddit is a small part of your job but it'd be nice to know these issues are acknowledged and are at the very least, being looked at/worked on.
Yes they are. I've said it in a few places, and multiple times that we've got a big focus on bugs - especially around heroes right now.