Original Post — Direct link

I played the game last year and i had no problems playing it . But for some reasons - i stopped playing the game. For that time , that i was not playing , i upgraded my PC.
Yesterday , i wanted to continue my progress and after installing it to my PC - it wont start . The game is showing me the logo of AC Valhalla , but it is freezed on this position for 1 - 2 min and after this - it shows me to send the crash report or do nothing .
I preinstall the game 3 times, check the files of the game - 5 times and still nothing. Even i upgrade the drives with the newest one - and still not working .
My PC Configurations are -  Intel(R) Core(TM) i9-9900 CPU @ 3.10GHz  3.10 GHz with 32 GB Ram.

over 4 years ago - Avanya - Direct link
Sounds like you might have problems with the launcher. Please see this thread for troubleshooting steps, and if they don't help, a link to contact Paradox Support.

https://steamcommunity.com/app/255710/discussions/0/1742265315844206043/
over 3 years ago - EA_Aljo - Direct link

Hi there, @HostageReaper.

 

Try posting the video to YouTube and then provide a link to it here.

 

As far as this issue goes, let's start with the basics. I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

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over 3 years ago - EA_Aljo - Direct link

@HostageReaper 

 

Thanks. This is a known issue that is currently being investigated. When there's an update, an announcement will be made on our official channels. Sorry for the trouble!

Aljo.png
over 3 years ago - FatsharkJulia - Direct link

Please may I confirm, is it these solutions you’ve used?: [PC] How to Resolve Most Easy Anti-Cheat Errors – Fatshark

almost 3 years ago - Ubi-Milky - Direct link

Hello Hello @Zuzko, thanks for posting, and welcome to the forums.

You have accidentally posted in the Just Dance section, so I will move your post to the correct game now.

Thank you for posting your CPU and ram specs, these are well above system requirements for the game, but it would also be good to know what kind of drive you have the game installed on and what your GPU model is if you can let us know, to get the full picture?

Would you please take a look at this guide and run through all the steps listed? This support article contains some of the most common fixes for crashes and covers permissions, hardware, and software issues that could potentially cause this >
https://www.ubisoft.com/help?article=000061047

over 2 years ago - AndrewT - Direct link
What antivirus app do you use? You need to make sure all these apps are in its exceptions lists:

eu4.exe and dowser.exe (in the Steam EU4 folder)
C:/users//AppData/Local/Programs/Paradox Interactive/launcher-v2.2022.6/paradox launcher.exe
C:/users//AppData/Local/Programs/Paradox Interactive/bootstrapper-v2.exe

IF that doesn't help, also set each of those .exe files (EXCEPT eu4.exe !) to run as the Windows Admin user.

Then the game should run from Steam/our launcher, and enable all the DLCs.

Good luck!  
about 2 years ago - CO_Avanya - Direct link
How far do you get? Do you see the Paradox Launcher after pressing Play in Steam? Can you get to the main menu of the game?
about 2 years ago - CO_Avanya - Direct link
Originally posted by Gigi Daša: Hello jmadton, i have the same problem. I tried all the suggestions (also firewall and antivirus exceptions) from many forums, including the link provided by MaxFX.

What i found is, if i remove launcher (run C:\Program Files (x86)\Steam\steamapps\common\Cities_Skylines\launcher-installer-windows), and i exit the Steam, reopen the Steam as administrator, then run desktop shortcut for the game, launcher will quickly install, and if i press play, it asks me "still installing ... play anyway" then i get into the game. So i have to press play(anyway) before the updating fails.

Probably there is something wrong with Paradox launcher. If i wait the launcher to update, the updating fails, and then i cannot get into the game.

What can i say ... Such a software developer ...

There are a few players who have issues with the launcher. The developers are working on the issue, but in the meantime I recommend setting up a bypass for the launcher following the steps found here:
https://forum.paradoxplaza.com/forum/threads/issues-with-game.1530199/post-28316805
12 months ago - [AS] SOLIDAge - Direct link
Originally posted by Mike0811:
Originally posted by lordzack: it happened to me haven't been playing the game for sometime and re-download after start up the game it closes withotu anything pop up
ive tried everything i can think of it seems to be an issue with EAC tried reinstalling ect repairing re downloaded nothing works guess we just have to wait for update =s

Sorry you're having issues. If you join our discord and reach out to myself or the other community team members we can take a look at what might be happening.