Hey there,
Your friend might be aware by now of the server rules we implemented, specially since they have been part of the MotD pop-up on every official server for a month.
Your friend might be aware then, that the same issue they complained about going unpunished for a while, they were being a part of right now.
They might be aware as well of several other offenses they might have been partaking in as well, such as abusive land claim (besides the little city they were running on the brimstone lake) and family sharing to divert detection.
Ultimately, your friend might know as well that in order to check on a ban status there's a certain procedure to follow, listed in those server rules. They can check them here:
...
Read more