@Ulgo, I’ve now levelled up your Veteran to lvl 30 again for you

@Ulgo, sorry to hear this

Unfortunately, we don’t have the ability to restore operatives currently due to limitations in our backend. This is something our developers are aware of and are working on.

Though, what I can do for you is level up a new Veteran, however this would be without any previous equipment as once it’s deleted we’re unable to retrieve this data.

If this is of interest to you, please create a new Veteran character and proceed to the Mourningstar hub. Once done, please let me know and I can do the rest from there!

Hi @Zassaliss,

Unfortunately we’re restricted and can only refund purchases in full, so we would only be able to refund the complete bundles (if they were purchased within the last 30 days)

Please let me know if this is something you’d wish to do.

@CobaltNinja, I’ve changed your Ogryn’s name to ‘Tony’ as requested and that’s correct that we can’t currently change operative personality. Apologies!

No problem! A space was not allowed either unfortunately, so I’ve changed your operative names to ‘shifty-jesus’

@Termio, this bundle has been refunded for you

@Vlithlyrr, refunded both for you.

Hi @w740f5mvu,

We’ve checked your account and can see your contracts refreshed today, and that the same character does have tracked progress from last week.

It’s not clear, which I fully appreciate, but in order for contract progress to track each week you must visit Melk’s store first. Could this be why?

We’re discussing this internally and looking at ways for this to be made clearer and improved. Apologies for any confusion.

Hi @shifty_jesus,

Unfortunately, the name validation won’t allow for the underscore. It’s possible to change names to:

• ‘shiftyjesus’
• ‘shifty-jesus’

Please let me know if either of these name options work for you, or if you’d like to change to anything different.

@Kamar, no problem - I have refunded this for you

@ShockTrooper, done! Refunded both of these for you

Hi @borealflamingo,

No problem! Here are your character backstories -

Bébou (Ogryn)

(Homeworld) Mornax
A small, grim, mining world known for its hellish conditions, which produce a famously hardy and dour populace. You were born on Mornax.

(Childhood) Tunnel Sentry
Not yet fully grown and able to slip through tight confines, hive youths make excellent tunnel sentries in the mines. It is dangerous work, and crippling injuries or death are all too common.

In your early years you were a t...

@Fizland, apologies and thanks for the report!

I believe this is a code-related crash which I’ve flagged to the development team. We’ll investigate!

@EstherYe, done!

@Molotov, I’ve refunded this cosmetic and returned 700 Aquilas for you

No problem I have refunded this cosmetic for you.

Done!

Hello! I’ve changed the first three, but the zealot’s new name is slightly too long. Names have a character limit of 18. I’d be happy to try again if you can provide another name.

Done!

All done!