Hi all, we know many of you have been asking for an explanation regarding the Crown Crate gifting issue. This has been and continues to be a delicate process as there is sensitive information involved. With that, we’ve been working on a high-level overview of the current issue, which is that we’ve discovered some fraudulent behavior related to Crown Crate gifting, primarily on the PC platform.
We have been working diligently to find a resolution to this and put a stop to the fraudulent behavior. We want players who are not violating our Terms of Service by engaging in fraudulent behavior to be able to continue to use gifting in ESO. We also cannot allow this fraudulent behavior to continue. As you know, we noted that our original fix resolved part of the problem, however, we discovered another related issue in the process. We are continuing to work on a long-term resolution for that issue and, unfortunately, this means PC Crown Crate gifting in-game will remain unavailable until we do..
In the meantime, we are working on a more immediate temporary solution with our Customer Support team to aid in facilitating Crown Crate gifting transactions. We’ll have more to share on that soon. We hope this gives some insight into why PC Crown Crate gifting continues to be unavailable. As always, thank you for your continued patience and understanding.