devtrackers.gg
EDIT: This was first discovered/posted here regarding PS4 NA, but since then we have had XBox EU and PC NA confirm this terrible glitch is happening to them as well.)
I have submitted a support ticket to ZOS on this, but post now to warn all this could affect.
COD mail CANNOT be trusted since Update 29.
I am the GM of The PTK's on PS4 NA. We hold a weekly Friday night auction in guild chat to serve as a guild trader fundraiser. I have conducted this fundraiser nearly every single week for the past 4-5 years, so I am clearly experienced in how to run an auction and how COD works.
I keep a spreadsheet on those nights and tally each winning lot. Formulas tell me how much to send each seller for their sold portion and how much overall the guild made to deposit into the bank. This has worked flawlessly for years and remains unchanged.
Sold lots are sent in two ways - the highest rank of officers are trust sent, so I send their won auction lot items and put in subject the gold owed. I mark the amount and their name on my sheet, then remove their name once they have sent me that gold. I can easily track trust sent mail that way, but sparingly because to do so for the entire guild would be A Bit Much.
For the majority of the guild, I send the winner their won items with the winning COD attached. I mark the amount in my sheet but not who, because in the past COD was a guaranteed thing - you send it and one of two things happens: 1) you get the mail with your gold attached or 2) they don't claim it and the item returns to you with their name on it, after which words and consequences can occur.
Last night, however, was a world of errors and our first auction since Tuesday's update. It started with what seemed to be phantom mail notifications - mail saying you have 1, 2, 3, 4 new mails, but you go to mail and nothing new is there. Two other guildmates experienced the same thing. Another received a trust sent winning auction mail from me and said 5 items were missing... but later, all items did appear in their inventory. I pull attachments off a seller's mail (sent before the update) and received some bizarre UI error box on my screen. Once I finally got past it, only one of the seller's six items showed in my inventory. Logging out and back in fixed it so all 6 were now in my inventory.
But the oddest part was the CODs. I had two separate guildmates whisper me asking why I had returned their COD money mail. I was extremely confused because I had not "returned to sender" any mail. I go into mail between every few lots, grab the COD or trust sent funds, mark trust sents as paid, delete mail to keep inbox open, and move on with auction.
I started with X amount of personal gold on my character. At end of night, I paid my sellers their portion and deposited the total guild fundraiser portion into the guild bank. This left my personal funds almost 1 million short of where I had started. Seemed a bit unusual, but I figured I'd get the remaining COD mails overnight and be whole by morning.
I get up this morning to no more COD mails. Still 1 million short personally. Triple checked my spreadsheet and formulas - no errors. Then a third guildmate messaged me asking why I had returned their auction gold.
The only conclusion I can draw is that some CODs are literally not making it back to the sender - they are either disappearing into a black hole or being auto-returned to the recipient, so that they get both the items and their own gold back. I am extremely fortunate in that I have a very trustworthy guild, so I posted in our Discord what happened and those who had gotten a returned mail of money sent me that money back... which added up to my missing 1 million gold.
DO NOT TRUST COD MAIL POST-UPDATE 29. I see no one talking about this, but this is an absolute issue. After I described my experience to the guild, another person told me they had COD'd something to someone, got a mail notification but never received the mail, and never got their money. They put in a support ticket to ZOS, who was able to confirm the COD money never hit their inbox and refunded them the gold they were owed.
Ironically enough, trust sends are the only real trusted way to send items/gold exchanges right now on PS4 NA. Sending COD is risking never seeing that money come back to you as it should.
You have been warned. Would be nice if ZOS can comment on this.
I have submitted a support ticket to ZOS on this, but post now to warn all this could affect.
COD mail CANNOT be trusted since Update 29.
I am the GM of The PTK's on PS4 NA. We hold a weekly Friday night auction in guild chat to serve as a guild trader fundraiser. I have conducted this fundraiser nearly every single week for the past 4-5 years, so I am clearly experienced in how to run an auction and how COD works.
I keep a spreadsheet on those nights and tally each winning lot. Formulas tell me how much to send each seller for their sold portion and how much overall the guild made to deposit into the bank. This has worked flawlessly for years and remains unchanged.
Sold lots are sent in two ways - the highest rank of officers are trust sent, so I send their won auction lot items and put in subject the gold owed. I mark the amount and their name on my sheet, then remove their name once they have sent me that gold. I can easily track trust sent mail that way, but sparingly because to do so for the entire guild would be A Bit Much.
For the majority of the guild, I send the winner their won items with the winning COD attached. I mark the amount in my sheet but not who, because in the past COD was a guaranteed thing - you send it and one of two things happens: 1) you get the mail with your gold attached or 2) they don't claim it and the item returns to you with their name on it, after which words and consequences can occur.
Last night, however, was a world of errors and our first auction since Tuesday's update. It started with what seemed to be phantom mail notifications - mail saying you have 1, 2, 3, 4 new mails, but you go to mail and nothing new is there. Two other guildmates experienced the same thing. Another received a trust sent winning auction mail from me and said 5 items were missing... but later, all items did appear in their inventory. I pull attachments off a seller's mail (sent before the update) and received some bizarre UI error box on my screen. Once I finally got past it, only one of the seller's six items showed in my inventory. Logging out and back in fixed it so all 6 were now in my inventory.
But the oddest part was the CODs. I had two separate guildmates whisper me asking why I had returned their COD money mail. I was extremely confused because I had not "returned to sender" any mail. I go into mail between every few lots, grab the COD or trust sent funds, mark trust sents as paid, delete mail to keep inbox open, and move on with auction.
I started with X amount of personal gold on my character. At end of night, I paid my sellers their portion and deposited the total guild fundraiser portion into the guild bank. This left my personal funds almost 1 million short of where I had started. Seemed a bit unusual, but I figured I'd get the remaining COD mails overnight and be whole by morning.
I get up this morning to no more COD mails. Still 1 million short personally. Triple checked my spreadsheet and formulas - no errors. Then a third guildmate messaged me asking why I had returned their auction gold.
The only conclusion I can draw is that some CODs are literally not making it back to the sender - they are either disappearing into a black hole or being auto-returned to the recipient, so that they get both the items and their own gold back. I am extremely fortunate in that I have a very trustworthy guild, so I posted in our Discord what happened and those who had gotten a returned mail of money sent me that money back... which added up to my missing 1 million gold.
DO NOT TRUST COD MAIL POST-UPDATE 29. I see no one talking about this, but this is an absolute issue. After I described my experience to the guild, another person told me they had COD'd something to someone, got a mail notification but never received the mail, and never got their money. They put in a support ticket to ZOS, who was able to confirm the COD money never hit their inbox and refunded them the gold they were owed.
Ironically enough, trust sends are the only real trusted way to send items/gold exchanges right now on PS4 NA. Sending COD is risking never seeing that money come back to you as it should.
You have been warned. Would be nice if ZOS can comment on this.