[2021] PS5 Upgrade not available, Disc required for digital edition?

Thanks everyone, we’re looking into this now.

Could you all please try rebooting your systems and see if that triggers the download?

Roger that, thanks all. We're still digging into this...

knudsen;c-7293394

EaRz;c-7293389

Ok i figured it out, at least for me, apparently i bought the game in a bundle that came with morrowind i believe, i had to go and buy the base game for 19.99 and then it gave me the option for the ps5. Its downloading now but kinda sucks even though i had the game already i had to buy it again from the store

there is no way I am gonna buy the base game again for 20€

You shouldn't have to, either.

klcvanderlemb16_ESO;c-7293434

Restoring Licenses doesnt work; getting an error code about ESO Blackwood. Could be related?

Have you purchased Blackwood already or no? (Don't worry, we aren't judging - just trying to troubleshoot!)

Thanks for all the extra info, everyone! We're continuing to investigate on all ends as well.

Just to quickly update, investigations are ongoing and we'll let you know when we have some news to share.

ParsFellas;c-7293734

still no news?

Not yet, still holding for a resolution. Thanks for being so patient, all.

Hey everyone, thanks for your ongoing patience. As of 12pm EDT, we are still working with Sony on investigating this issue.

Hey everyone, thanks again for your ongoing patience. We are currently working with Sony to make some changes and are aiming for this issue to be resolved sometime this evening. We'll keep you posted on the status or any further updates.

Hey all! Glad to see some of you found the download. Here are the exact steps if anyone needs them:

On the PlayStation 5, navigate to the PS5 version on the PlayStation™Store by either using the overflow menu “(…)” on the ESO game hub or by opening the PlayStation Store and searching for “The Elder Scrolls Online: PS5 Upgrade”. You can then begin the download from the PS5 product page. Note that you may have to go through the normal purchase and install process as if you have purchased a new game (it will be free).

Hey all, if any of you used a disc to upgrade but had previously purchased a digital version of ESO and want to continue playing it without a disc please log in to the Sony website and purchase the upgrade there. It should then allow you to launch from your console. Direct link for US players and UK players

If that doesn't work for some reason please let us know and include a screenshot + your PSN name. Thank you!