Original Post — Direct link
Hoping ZOS can chime in and give some context as to what is happening behind the scenes (without giving away possible unannounced changes). In recent days there has been a massive spike in PC NA ping/lag. Usually when the servers go down for maintenance the ping/lag improves for a few days but the spike we have seen the last week or so is abnormal. Affected areas are both PvE and PvP - I've experienced it most in PvP, though. Based on zone chat this appears to be a widespread issue and not localized to a handful of players. Things that have been observed are ping spikes to 999+ for an extended period of time (3-5 seconds) followed by massive ruberbanding or simply the game freezing then unfreezing after a few seconds. Overall the average ping has risen from around the 75ish (for me) to 350ish. With the Cyro issues a few weeks back that were never explained, then the recent PTS issue, I'm making an assumption that there is a large effort behind the scenes to either refactor some code/networking or some other massive network/DB overhaul that's yet to be announced (which I don't blame ZOS for not announcing these efforts due to the last few attempts not working and the player base going full agro mode). Anyways, haven't seen a lot of dialogue about these recent issues so wanted to get the conversation going and hoping that someone at ZOS could chime in and acknowledge they are aware and maybe give a hint at some reason behind these aggravating issues as of late.
6 months ago - ZOS_Kevin - Direct link
eveboufa;c-8120365
@ZOS_Kevin @ZOS_RichLambert @ZOS_GinaBruno Can you provide your community an official update on its official forums? An acknowledgment of issues was posted by Rich on Reddit but I don’t see one here. Maybe I just can’t see it? https://www.reddit.com/r/elderscrollsonline/comments/1d3fs29/comment/l67ekx7/?context=3&share_id=fw5nkA67Mn0RU45jY5aDD&utm_content=1&utm_medium=ios_app&utm_name=ioscss&utm_source=share&utm_term=1
Following up on this. As Rich mentioned during the AMA on Reddit, there are some DDoS issues we have been working through. Specifically Rich said:
"We are most definitely aware. It's been a rough few weeks - DDOS attacks have been a big part of perf issues, but aren't the only issue we're looking into.
However, as he also mentioned, there are some other issue at play that we are actively investigating regarding the performance issues. We are trying to provide our engineers with as much information as possible to narrow down what is occurring, hence the previous ask for ticket numbers. We are working to figure this out, so additional tickets, examples, videos, etc. will help us to narrow down what is happening here. (Thanks @Photosniper89 for all of the tickets sent so far) Thanks in advance for all the continued help.
5 months ago - ZOS_Kevin - Direct link
Hi all. After chatting with the team, we're looking to gather more information from players who have been experiencing new and/or worse latency/lag spikes/rubber-banding issues in ESO since the beginning of May 2024 (when the emergent issues in this thread were initially reported.) To help us with our ongoing investigation, could you please answer the following questions?
  • What server/platform do you play on?
  • What is the nature of the issues you started experiencing or noticed got worse after the beginning of May 2024?
  • (ex. did characters rubberband/warp, did abilities get delayed/fail to fire, etc.)
  • Around what time of day have you experienced the new and/or worse issues reported in this thread?
  • Where in-game have you experienced these issues? Please be as specific as possible
  • (name/area of overland zone, delve, dungeon, Trial, etc.)
  • Have you experienced these issues outside of combat situations
  • (in houses, for example)
  • Have you noticed these issues are worse during any specific times of day? If so, what times?
  • Have you noticed any changes/improvements as of today?
26 days ago - ZOS_Kevin - Direct link
Hi All, we have a brief update for you on this issue. We are continuing to plug away at investigations related to the performance issues highlighted in this thread. After a call with our leadership team, we have a few more criteria for our engineers to look at. So we need some additional information from you. Some of you have provided some of this information before, but we have a few new questions to ask. Please make sure to note the information in the order listed below. Makes it easier to send feedback when it is formatted the same way.
  • What server do you play on?
  • What zones are you experiencing performance issues in?
  • Have you experienced the same performance issues without add-ons?
  • Do you experience performance issues noted in this thread outside of combat?
  • Are you or your group mates using scripted abilities when experiencing performance issues?
  • If you remember any previous tickets you've submitted on this issue, please note them here.
Additionally, we are working on getting some of your questions in this thread answered. This will take some time, so no ETA at the moment. Thanks again for your patience as we continue to work through this.