[2020] need help

Moving to player support!

Hey melowgaminguk,

Thanks for reaching out and welcome to forums!

Would you be able to kindly clarify exactly what happens when you attempt to launch the game? Also, are you playing using Vulkan or DX? And finally, are there any error messages you receive?

Let us know and we will get back to you as soon as possible!

Hello cadden3,

Thanks for reaching out!

In this case, I would suggest your friend to create a ticket on our support page.

Your friend can also contact us via social media: Facebook or Twitter.

Our team will be more than happy to investigate it further. If you have any additional questions, please let us know.

Hey there @Beansbaby123 . I'm sorry to see that you're getting this error when trying to play Siege! Sometimes, this error occurs when the game is being accessed from the wrong Ubisoft account. I recommend making sure that the correct Ubisoft account is linked with your Steam account. For more information on this error, please take a look at this guide. After ensuring that your accounts are linked up, if that error still pops up, go ahead and open a ticket with us on our Support Website or send us a DM on Twitter.

I have also gone ahead and moved this thread to the Player Support section, just in case you encounter any further issues!

Hi @dayilemeiyousan,

 

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I'm locking this topic for now but please, feel free to repost it in any of the languages listed above in the appropriate forum.

 

You can also contact an EA Game advisor on the EA Help website. Detailed instructions can be found here: How to use EA Help

 

In case of a banned account, please reach out directly to our Terms of Service team.

 

Thanks!

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