UPDATE: All players that received errors on iOS after purchasing the Polar Legends pack may relaunch the game to receive their items. The offer has been re-enabled for purchase but may take a few hours to show back up. Thank you for your patience!
We've temporarily disabled the purchase of the Polar Legends pack on iOS while we investigate an issue. We'll provide an update when we have more information.
UPDATE: All players that received errors on iOS after purchasing the Polar Legends pack may relaunch the game to receive their items. The offer has been re-enabled for purchase but may take a few hours to show back up. Thank you for your patience!
We've temporarily disabled the purchase of the Polar Legends pack on iOS while we investigate an issue. We'll provide an update when we have more information.
u/gstaffEpic and u/EmptyTux please help getting a lot of people messaging me on YouTube with the same problem
We’re looking into this currently. Thanks for the ping.
UPDATE: Purchases are now completing normally. This issue is now resolved.
We're investigating an issue where players are unable to make purchases. We'll provide an update when we've resolved the issue.
We're investigating an issue where players are unable to make purchases. We'll provide an update when we've resolved the issue.
External link →We've released a patch on Android to resolve an issue involving some players being unable to claim the GLOW Outfit
External link →We've released a patch on Android to resolve an issue involving some players being unable to claim the GLOW Outfit.
External link →We're taking a look into this. Thanks for sharing.
Android 10 is in a similar situation as iOS 13 was during its first launch. This is a new OS and our team is working on the issues with Android 10. Our team has this has a high priority, just as we did with iOS 13 beta/initial launch.
Any other info you can provide? Device, how often does this happen? Game mode specific? Any details would be great.
You can not changed FPS while in game. This must be done in the lobby before joining a game.
Thanks for the report /u/tx_drew! We've investigated this issue and it looks like some players may not see their Stocking full when first entering the Lodge.
Opening a Present, playing a game, or re-logging should fix this and fill the Stocking with the appropriate challenge.
I've submitted feedback as you asked. I am using steam controller with keyboard bindings in desktop config.
Hey /u/Major-Cow !
Our team is still digging in and investigating this issue. If you have an Xbox or Playstation controller available, can you try plugging it in and trying to open the present? Please let me know if that works :)
/u/Werfgh as well, if you can try this that would be super helpful.
Thanks!
Just did it. Thank you
Thanks /u/tpf101!
If you have an Xbox or Playstation controller available, can you try plugging it in and trying to open the present? Please let me know how that works :)
Hi, all!
We've released patch v11.31.1 on Android to address stability and other issues. A download is required.
v11.31.1 will also be released on Nintendo Switch and iOS. We will update you on our @FortniteStatus Twitter account as it comes to these platforms.
Thank you!
External link →Hey, everyone!
We've released patch v11.31.1 on PC and Android to address stability and other issues. A download is required.
v11.31.1 will also be released on PlayStation 4, Xbox One, Nintendo Switch, Mac, and iOS. We will update you on our @FortniteStatus Twitter account as it comes to these platforms.
Thank you!
External link →Hey /u/tpf101 ,
Are you using a special keyboard or controller?
Could you try to open a gift then leave the Lodge and select the Feedback option from the top-right menu. Add "Winterfest issue" in Subject and Body of the bug and submit.
Please let me know when you've submitted and we can check your logs and investigate this issue.
Thanks!
No I never use hideouts, this was just after picking up the gun. Dropping didn't fix the issue. I played the whole game without a crosshair. Also your jedi swords are broken. My other video in my profile shows me getting killed when I am behind the light saber. This update is very buggy!
Thanks for the reply and extra info.
If you see this again, can you please Submit Feedback in the menu and put "No Crosshair" in the Subject and Body then let me know so we can take a look?
Thanks!
Thanks for reporting this!
Did you happen to enter or fall into a haybale/dumpster/port-a-potty before noticing this /u/zonchev ?
Hey /u/Werfgh and /u/Major-Cow,
Are you using a special keyboard or controller?
Could you try to open a gift then leave the Lodge and select the Feedback option from the top-right menu. Add "Winterfest issue" in Subject and Body of the bug.
Please let me know when you've submitted and we can check your logs and investigate this issue.
Thanks!
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