over 2 years ago - Saltypatra - Direct link

@AMT I’ve spoken to Sirrian, who is checking the forums from home, but not posting. As he isn’t posting he hasn’t been logging into his account, as it isn’t necessary. So yes, Sirrian has been frequenting the forums, but won’t have popped up in the Dev Tracker because he isn’t logging in.

For posterity, I have asked him to log in now, and he has done so. <3

over 2 years ago - Saltypatra - Direct link

I do login everyday, and you can even see that there. :frowning: I’m not sure what you’re getting at with that point, as I am here as often as I can be. (Sickness aside.)

Goldpheonix can also be seen logging in two hours prior, and he quietly reads the forums very frequently. That is already two regular visitors, outside of Kafka. I don’t see any contradiction in what she has said, as yes, we have been sick, and yes, a dev will regularly frequent this forum.

Not all of our developers are on the forums regularly, and nor should they be. They have other responsibilities, which is why we have a few people that gather data and feedback for them to save time and free up their mental load. It isn’t just the time spent on the forums that needs to be considered, there are also emotional side effects too. At times the forums can be very heated and taxing, and extra load on certain developers who need to focus their attentions at a higher level is never a good idea. That’s why we have a community and support team. Unfortunately, I don’t believe that expecting all of our developers to log in frequently is reasonable. It is fine if you feel otherwise, everyone has different opinions and expectations.

In regards to the dev tracker, this has not been purposefully removed. If we get some extra time I’ll see if one of our team can have a quick look into it.

over 2 years ago - Kafka - Direct link

Kylenator hit it on the head basically.

I have so much I want to say but I’m not going to or can’t, because it’s not professional and let’s be real this is not about me, despite the personal insults I receive on the daily - it is never about ME personally. So I’ll keep this short:

I am sad we can’t have in depth discussions about Gems of War without someone pulling out the personal insults - whether they’re outright swearing and threatening or down to the 100 snarky subtle jabs (death by 1,000 cuts). Honestly it’s the death by 1,000 cuts that get me as the ones who threaten and swear are easy to dismiss as completely having lost the plot and not acting like a rational human being any more. I say one thing and everyone notices, but they suddenly have amnesia about the 20 posts before mine with the jabs and insults that got me to that place :frowning:

I’m sorry for any time I snap back and I promise I’m working on stepping away when I feel like someone got under my skin instead of responding. It is harder having been home for like 6 months now as well with ever tightening restrictions - it is affecting me, it is affecting everyone.

This isn’t my first rodeo, I know better, and I am knowledgeable about the game despite what some people say - we just can’t sit down long enough in a civil conversation for me to feel like I can prove it to you. Of course I’ll make mistakes or miss things sometimes, and I want you to call it out when I do but explain it to me and I’ll get it! I’m a player too! and we can disagree on points and I can still understand and pass your feedback on - if we all agreed it would make for a boring conversation and the first solution to any problem usually isn’t the best one.

If we could all work on acting more like we’re on the same team that would be my dream goal right there. I’m one of your player reps in house, I speak for you in house and I pass info from the Devs to you, this is a 2 way street and I want to do a good job for you all - so can we work a bit more on that? Can we all just be a bit kinder to one another? I’m the messenger. Don’t shoot the messenger lol.

over 2 years ago - Kafka - Direct link

We took the appropriate action for that forum user too, but the action taken is based on which rules were broken, how badly and your history of warnings and rule breaking.

That’s all I’m going to say about that particular incident.

over 2 years ago - Kafka - Direct link

Didn’t you speak to Sirrian directly about your grievances with me? I know some forum user did, and he gave them his response directly. So it was addressed.

It does feel like you’re on a witch hunt with me AMT.

over 2 years ago - Saltypatra - Direct link

Chiming in to say that we can’t comment on everything, and that if we obviously are not repsonding to something it is likely because we can’t.

We used to banter a lot on these forums, but perhaps it is time to stop. I’ll hold a meeting on our side to discuss this. In the past, the banter was all in good fun, but it seems like this levity and back and forth with us is no longer appreciated. As such, I will be recommending that we stop doing it, and only give you factual information without excess personality when it is appropriate and we can. You will still be able to have access to us as more rounded representations of ourselves and the company on our live stream, where there is more nuance and context so things aren’t willfully misinterpretted as easily.

It will be less personal, and there will likely be a little less contact with us, but based on the current posts and environment in this forums I feel like this is the best way forward.

over 2 years ago - Saltypatra - Direct link

No, there are no death threats here. But we do get them.

Unfortunately, I am observing a changing trend over time. I am not having a gut reaction to the last few posts in this thread, and am looking at a change in behaviour and noticing patterns that have been forming for quite some time.

My priority is supplying information to you all, advocating for your wants as needs as necessary and appropriate, whilst ALSO taking care of the mental health and general well being of our developers.

As such, what I wrote above is what I believe is the best way forward.

over 2 years ago - Saltypatra - Direct link

We err on the side of caution with bans, and typically act faster when players harass each other, than when they harass us.

Banning looks easy from the outside, but it is anything but easy, I assure you. It causes a lot of negative sentiment and often results in us being harassed further.

over 2 years ago - Kafka - Direct link

Yao Guai, Diviner, Tuliao, insert yellow or green damage dealing weapon of your choice - solid team.
I’ve been using it in World Event. I like it with Trickster’s Shot if you have it. Diviner and Tuliao keep the team full on mana while Yao Guai and your Hero take care of the rest.

Plz don’t project onto Devs if you can’t think of a good team, maybe just ask for team advice next time. Always happy to share my builds.

almost 2 years ago - Saltypatra - Direct link

Community ninja here to say that it is a matter of RNG. I don’t believe that the liklihood of getting the Imperial Deed offer will change, and I’m sorry that this isn’t the news you want to hear.

It is rare and down to RNG, much like the way getting a Legendary or Mythic troop is.

almost 2 years ago - Saltypatra - Direct link

I just want to debunk one conspiracy theory, and say that our programmers were working on this issue in the morning of our work day, so they weren’t working outside of their usual hours.

I cannot comment on much else, which I’m sure isn’t a surprise. It is sensitive internal information which is why I haven’t commented on it before, and won’t do so in the future. (Just so you know I’ve read the comments here, but won’t be discussing the finer points with you all.)

What I can say is that I have been in talks with our higher ups about job roles and repsonsibilities, and mentioned that in the future we would benefit greatly from more staff on the community and support side. I don’t know if and when this would happen, but I have had discussions regarding the possibility.

I can also say that I doubt we will ever have 24/7 support, as our company size cannot justify it. Very few companies have it, and those that do are significantly bigger than IP2.

almost 2 years ago - Saltypatra - Direct link

I just want to add that I’m a writer, and in my own work I miss typos. It happens when you look at text for an extended period of time. Should we be looking more closely into spell wording? Absolutely, and I’ve brought this up with the team periodically. However, typos and grammatical errors can escape a few pairs of eyes, and it isn’t an unknown occurance. (For example, a typo has occassionally released in a questline, and typically me and Steve both pass our eyes over them.)

2 months ago - Kafka - Direct link

I’m someone who opens my mouth before my brain has finished processing and it’s the same with posting to the forums, I edit as my brain keeps processing :laughing: :sweat_smile: :smiling_face_with_tear:

about 1 month ago - Kafka - Direct link

One post I can answer without any assistance from the team.

The other I have to poke someone else and wait for an answer :slight_smile: