[2021] [Known Issue] Game Freeze

Hey everyone!

We are aware of this and it’s a known issue on our end. The trouble is we are having issue being able to reproduce this on our side and we’ve looked into the code and can’t seen to find an error.

So we can look into this further, I want to ask a few questions so we can get more information try an establish a pattern as to what is causing this to happen.

• Which Kingdoms have you experienced the issue in?

• Has this happen after you’ve open a Boss Chest or your tokens evolve into Badges or Medals?

• How long the game was open for before the issue happened?

• Which difficulty level was the Explore run done in?

Thanks so much for posting this and if you think of or find any more information on this issue so we can get to the bottom of this would be much appreciated

OminousGMan - Support Team Human

Did you press circle before collecting the mythic boss chest?

Thanks for all the additional information everyone. We’ve re-assigned this bug to a dev who hasn’t looked into it before so hopefully the fresh pair of eyes will help. They’re testing on Xbox today so I’ll pass all this information along.