@Yrii yes please send a support contact using the link Actreal gave.
Also please note we don’t support Blue Stacks - you can actually play the same Gems of War account on your mobile and on PC through Steam which would be much easier and prevent any possible issues occurring.
Yes, we can still recover your account 
Please contact support using this link so we can help you further
Hey @Lex.S.nedra
Please submit a ticket with our Support Team here: https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555
They’ll be able to assist you
OminousGMan - Support Human 
Пожалуйста, свяжитесь со службой поддержки клиентов. Они помогут вам
https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555
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