Gems of War

Gems of War Dev Tracker




19 Aug

Comment
    Jeto on Forums - Thread - Direct

Hello!

This also happens to me at times! Like @rbchaffe mentioned, it will go away after a few seconds.

It happens most commonly for me when I try and launch the game quickly after closing it, or another game.


18 Aug

Comment
    Jeto on Forums - Thread - Direct

Hey @Epitome

If this occurs again or continues at all, send through a ticket to us in Support with a screenshot and we can investigate this further for you!

Jeto (she/they) - Support Human :woman_mage:t2:

Comment
    Jeto on Forums - Thread - Direct

Hey @Beverly1950

I can see a team member has grabbed your ticket this morning!


17 Aug


16 Aug

Comment
    Jeto on Forums - Thread - Direct

Hey @Stratelier,

We do recommend when not playing, especially for extended periods or over resets to force close your game.
In the meantime, I have shared these examples with the team as there were some changes put in place a while ago to prevent issues with game sessions being left idle in the background.

But you mentioned the game crashing when returning.

  • Does this crash to the Nintendo home screen or just restart the game?
  • Was there any errors before this?
Comment
    Kafka on Forums - Thread - Direct

Hi folks,

I spent over an hour yesterday running manual tests on Pet Rescues to ensure the Legends Reborn Pets were in the Pet Rescue drop pool. Unfortunately, they are not available.

I’ve followed up with one of our senior programmers who has checked and has told me they’ll be available in 4-5 weeks.

I have also spoken with a couple of other programmers about our automated testing for new Pets and Pet Rescues for cases like this in future.

I will also be talking to the team about how the wrong information was given to CX so we can try to avoid this in future.

I know there’s going to be comments/questions so just to answer ahead of time:
Yes, I know that Pets being immediately available in the Pet Rescues after the event they’re released in ends is unusual. I did mention this when asking about the timing of the release.

I’m sorry the wrong information was shared.

Comment
    Kafka on Forums - Thread - Direct

Sorry @Hawx I didn’t realise the live numbers would be different from the beta numbers. I will definitely be following up on why/what happened with the team.


15 Aug

Comment
    Kafka on Forums - Thread - Direct

I’m not denying there’s problems with the text and I’m certainly not accusing anyone of lying. I’m just saying in a round about way that it doesn’t matter who translates it there will be mistakes because humans aren’t perfect, even with spell checkers and grammarly.

The best process is for CX to report issues with the text when they appear and that feedback to be passed onto the translators to be fixed. Then the whole thing is all of us learn from our mistakes right? Better to have someone experienced who makes mistakes and learns from them than to hire someone new who hasn’t made any mistakes yet and start the process from scratch. I’d also point out that it’s not a one person issue, I don’t feel it’s constructive to call out single people and blame them for it. It’s inaccurate to blame people without knowing who wrote the mistake into the text and also pointing fingers doesn’t actually solve the problem at all.

I will raise the translation issues with the team again ...

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Comment
    Kafka on Forums - Thread - Direct

Thanks @Hawx, unfortunately the team weren’t able to change the tasks before weekly reset today.

I’ve made a note of the duplicate tasks in the bug we have for this to keep track of it.

So this week expect the following Bronze duplicates:

  • 2x Win 5 battles with a Relic Weapon (non-consecutive)
  • 2x Defeat 12 Brown Troops (consecutive)
  • 3x Complete 1 Adventure Board (non-consecutive)

I’m very sorry we weren’t able to manually correct these in time.

Also could I please get feedback specifically about how frustrating it is to get duplicate Adventure Board Tasks? I’d like to include feedback about this one specifically in our report to keep it as detailed as possible.

Comment
    Kafka on Forums - Thread - Direct

I just want to say I played through the entire Legends Reborn event 3 times and I have Rowanne on my Explore farming team and I somehow didn’t even notice this. RIP :expressionless:

Feedback noted and will be passed on!

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Comment
    Kafka on Forums - Thread - Direct

New Rare Troop: Stone Zombie

The Stone Zombie will be available this week for 300 Glory in the shop as well as in Event Chests, and will appear in Glory, Gem, and Guild chests in 3-4 weeks’ time.

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