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Kurandara preview today!
Kurandara preview today!
We’re looking into a potential fix at the moment. I’ll let you know once I have an update.
We’re still waiting to hear back from Microsoft but have requested a solution which we hope would automatically add the pack to your account the next time you login if you already redeemed the code.
I’ll let you all know once we hear back from Microsoft, but if they implement that fix you’ll probably notice it in your account before I can reply here 
New Faction: Frostfire Keep 
Join Keghammer, as you explore the frozen lands of the Frostfire Keep!
We have a new Faction to delve, as well as lots of new troops, ruled by The Frostfire King!
To celebrate the release of this new Faction, we will be running a Faction event over the weekend for Frostfire Keep.
We go by invite code, not name.
To be clear, how many people report you is completely irrelevant and many bans are made because the chatrooms are monitored throughout the day by staff.
Every chat ban is manually made by a staff member, the only auto chat bans we have are for spam, particularly spamming swear words.
When someone is reported, everything that was said around that time is read so other people who are part of the conversation who broke chat rules but weren’t reported are regularly banned.
Reports are also regularly rejected, you don’t get banned because you were reported, you get banned because you broke the chat rules.
I think I’ve reversed one chat ban in the past year as I didn’t agree with it, so incorrectly placed bans are incredibly rare when you take into account the amount of chat moderation we do every single day.
I’ll reply to your ban appeal next week to explain exactly why you were banned. Ban appeal tickets are answered last so as not to get in the way of...
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