Hi @HONUSDAN ! If you could please use the bug reporting template when you make a new post about a bug, that would be really helpful. If my following post does not address your issue you can find it here. This will help us understand your issue and see if it’s something we know about, and if no...
Read moreHey, thanks for letting us know about this and for including screenshots.
This is a bug we’ve been trying to reproduce but appeared to be a once off glitch.
I’ve added a link to this thread and your screenshots to the bug report so we can do some more digging into what’s causing this.
Thanks!
I’m sorry you’re still having this issue and that other people are too.
It’s definitely worth upgrading to Android 8
Unfortunately, by phone standards the Huawei Mate 7 (MT7 LT10) is already outdated (I know mobile technology moves so fast being an iPhone 4 user myself until recently!), so short of lowering the graphics settings as much as possible, updating your OS and also trying to force close the app and restart it to see if it makes a difference, there’s not much else you can do as the crashing is caused by a memory management issue on the device itself.
@Papa regarding the Motorola G5 Plus I’m going to ask the team about that as it’s a new model.
Hi blablubbb
Unfortunately, this sounds like an issue with your device’s memory management, as you guessed.
We advise playing the game with the graphics settings all the way down and no other apps running in the background. We also suggest ensuring you have the latest OS version installed, so that hopefully the OS is managing your phone’s memory as efficiently as possible.
If you receive any error messages in game, please let us know.
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