Aw man, that is a bummer to hear. Sorry your experience wasn't ideal. I did pick a choose my activities pretty carefully and jumped on any smaller line opportunity I could find. It seems like it can be very hit or miss with wait times and the majority of people will be waiting longer than the times I experienced. I was very lucky day one and I don't expect the same luck today.
The autographs were indeed much smoother but it does leave me feeling for everyone who won't get a chance due to the limitations.
The autographs are always going to be tricky given it's just two people in a room facing thousands of eager fans. I think the approach they took in Philly was fair - first come, first serve - and I like that they gave out the tickets so people didn't have to physically sit in line for 3-4 hours. I know Steve and Jen offered up more time and got through more people than Orlando, too. And they did at least one impromptu stop by the VIP lounge for more mingling.