Hell Let Loose Dev Tracker

Hey everyone!

We’ve moved this discussion to the Report a Problem forum so we can provide you with the best support possible.

Thanks for reaching out about the VoIP issues. We’re really sorry to hear you're having trouble!

Thank you, Hylie Pistof, for sharing your thoughts on this.

Cinereous Monk, could you please try updating your audio drivers? Here’s how you can do it:

1. Open your Windows Device Manager by clicking on the Windows Task Bar.
   
2. Type "Device Manager" in the search field and hit Enter.
   
3. Expand the "Sound, Video and Game Controllers" section.
   
4. Right-click on all devices and select "Update driver."

Also, it might help to delete this folder: C:\Users\%username%\AppData\Local\HLL. This will allow the program to recreate the necessary files, which might resolve your VoIP issues.

Just a heads up: after you delete that folder, you’ll need to ... Read more

Hey everyone!

We are sorry to hear you are unable to join any server. We've moved the discussion over to the Report a Problem forum to ensure you get the best help possible.

To best assist you, can you please tell us if you can't find any compatible server at all or if you can see the list of servers but not join them? Please give us more details about this issue you are experiencing.

In the meantime, please try running Steam as an administrator:

1. Navigate to your Steam install folder (Default: C:\Program Files (x86)\Steam)
   
2. Locate the application
   
3. Right-click it and go to Properties
   
4. Click the Compatibility tab
   
5. Check the Run this program as an administrator box

Also, let's run the game as an admin. To do this:

1. Right-click the game in your Steam Library
   
2. Go to Properties then the 'Installed Files' tab
   
3. Click 'Browse'
   
4. Lo...

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Hey jagfour,

We're sorry to hear you're having this issue with your settings - we've moved your thread to report a problem so we can try to help further!

Please do try the steps that TheCrazyCanuck has suggested these are part of our troubleshooting steps.

If they do not help, can you please complete the following steps:

1. Click on the Windows logo, type %localappdata% and Enter
   
2. Open HLL folder and go to Saved > Config > WindowsNoEditor
   
3. Delete the GameUserSettings.ini file
   
4. Launch game and retest saving your settings

We look forward to hearing from you.

Regards,
Team17 Support

Hi all,

We've moved this thread to report a problem so we can try to help further!

Anyone that is experiencing a crash issue, can you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Hey everyone!

We’ve moved this conversation over to the Report a Problem forum so we can help you out better.

Thank you for bringing this 4k issue to our attention while playing Hell Let Loose. We understand how frustrating it can be as it disrupts your gameplay experience.

We know you've mentioned that modifying the ini file shouldn't be the solution, but have you tried it?

Additionally, have you followed the recommendations provided by other players in this thread?

Please also try the following steps: Go to the game Options > Video, and change the Fullscreen Mode to Fullscreen. Then, click on the Master Quality option and set it to any desired setting so that the Fullscreen Resolution options appear below. Select one of the options, starting with a lower resolution to test it.

Let us know if changing the resolution resolves the issue with the mouse not aligning with the menu selections.

We look forward to hearing fr... Read more

Hey everyone!

We have moved the thread to the Report a Problem forum for better assistance.

Thanks so much for reaching out! We appreciate you sharing your experience with HLL. It sounds like you've been diving deep into the game, and we totally get how frustrating performance issues can be.

Just to make sure we're on the right track, could you let us know if your game is installed on your main drive and if it is on an SSD?

Also, could you double-check that your monitor is connected to your GPU slots instead of the motherboard? And if you’re using HDMI, it might be worth trying a DisplayPort connection, as that could provide better data transfer.

Since you're working with overclocking, have you tried disabling those features temporarily? Sometimes, settings like automatic overclocking or boost frequencies in the BIOS can affect stability, even if everything seems fine most of the time. Testing with the default settings might give you... Read more

Hey everyone!

We've moved the discussion over to the Report a Problem forum to ensure you get the best help possible.

Pak, thanks for reaching out about your FPS issue! It sounds a bit frustrating. To recap your situation: You're getting around 100 fps at 2k resolution (1440p) on epic settings with your 3060ti, but when you try to play on a different HD (1080p) monitor, your fps drops to an average of 70 on the same settings. That definitely sounds odd!

To help us figure out what might be going on, could you please share your DxDiag information? Just follow these simple steps:

1. Hold down the Windows Key and press R.
   
2. Type "dxdiag" into the Run dialog that appears and hit OK.
   
3. Click on "Save All Information."
   
4. Choose "Text File (*.txt)" and save the DxDiag.txt file to your Desktop for easy access.
   
5. Open the .txt file, copy everything inside, and paste it into a free text hosting service...

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Hey there,

We've moved your thread to report a problem so we can look into this with you further!

Could you please go through and follow the steps provided in our dedicated VoIP Article[team17.helpshift.com] to see if they help at all?

Let us know how you get on!

Regards,
Team17 Support

Hey everyone!

We've moved your post over to the Report a Problem forum so we can provide you with the best help possible.

We're really sorry to hear you're facing this issue!

When you have a moment, please check out the steps in this article[team17.helpshift.com] and don’t forget to reach out to your Internet Service Provider (ISP) to open your NAT — it might just do the trick!

If you’re still having some trouble after trying those steps, we’d love to get some more information from you. Could you please share:

• What country are you currently in?
  
• Your Steam Downlo...

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Hey Some Dude!

We’ve moved your post to the Report a Problem forum so we can help you out more effectively.

I’m really sorry to hear you’re experiencing static noise while gaming! Just curious, do you happen to be using an external sound interface, or is it coming from your motherboard?

It might be helpful to try a different headset or setup, just to see if the issue persists. Let us know how it goes!

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:

1. Hold down the Windows Key and press R
   
2. The Run dialog should appear. Type dxdiag in the available text field.
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
   
7. Open the .txt file, copy a...

Read more

Hey both,

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:

1. Hold down the Windows Key and press R
   
2. The Run dialog should appear. Type dxdiag in the available text field.
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or ...

Read more

Hey Nospel,

We moved your post over to the Report a Problem forum so we can better assist you.

Please make sure to follow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT to see if this helps at all.

If you’re still having trouble after trying those steps, we’d love to gather a bit more info from you. When you have a chance, could you let us know:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? ...

Read more

Hello, everyone!

This post will be moved and handled to the "Report a Problem" forum.

We're sorry to hear you're having this achievement issue with Hell Let Loose.

Since we have received similar reports from other players of this issue, we have now passed this over to the team to investigate further. So, thank you for sharing your report with us.

Unfortunately, we're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Hey both,

Thank you for letting us know you are having this black screen issue.

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below:

1. Hold down the Windows Key and press R
   
2. The Run dialog should appear. Type dxdiag in the available text field.
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find.
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it...

Read more

Hey all,

Sorry for the inconvenience regarding random achievements in Hell Let Loose.

We have received similar reports from other players on this issue and we have now passed this over to the team to investigate further.

We're unable to give any timeframe on how long this may take to resolve.

Our apologies for any inconvenience this may cause in the meantime.

Regards,
Team17 Support

Hi there, everyone!

Thanks for bringing this case to our attention. We are very sorry to know that you are facing this error message by launching the game. But no worries, we are here to help you to solve it as quick as possible.

Can you please help us by following the basic troubleshooting steps from the next article:

• Pak chunk signature check failed! [team17.helpshift.com]

Then please get back to us and keep us updated.

Regards,
Team17 Support

Hi All,

We've moved your thread across to the report a problem section so we can offer further support!

We're sorry to hear you're having this issue with this error.
Thank you for sharing your solutions so far!

If you have not yet done so, can you please check out our help article here[team17.helpshift.com] to see if any of the steps help at all.

Do let us know how you get on!

Regards,
Team17 Support

Originally posted by 🎄✝Eternal Servant✝🎄: The game now gets an UE error not even five minutes after opening the game. Worked wonderfully last night

Team is looking into it.

We're looking into it!

Originally posted by Philpy: Please could we have a free week play or something as i would like to play (TRY) but don't want to play £50 and i end up not liking. ( refund takes time and messing) i'm and old COD/MOH player

Thanks

It's free now! Enjoy (ends 17th)