Hell Let Loose Dev Tracker

Hello,

We're sorry to hear you're having this issue with disconnections!

Can you please go through our dedicated help article[team17.helpshift.com] on this issue and try any steps you have not yet tried to see if they help at all?

Get back to us when you can with any outcome!

Regards,
Team17 Support

Hey kakarot.lg,

We're sorry to hear you're having this issue.

Could you please first send us a screenshot of the error you receive?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Then,so that we can better understand the problem and recommend a solution, we would like to request that you please sen... Read more

Hi Kinetic Bullet,

We're sorry to hear you're having this issue when zooming.

Can you please confirm what view distance settings you have on and what graphics settings you have everything set to?

Get back to us when you can.

Regards,
Team17 Support

Hi all,

We're sorry to hear you're having this issue with VoIP.

Can you please all make sure to go through our dedicated VoIP help article[team17.helpshift.com] to see if they help with the issue at all?

Get back to us when you can!

Regards,
Team17 Support

Hey all,

We're sorry to hear you've experienced this issue with the settings being reset.

We have received similar reports of from other players of this issue, so thank you for sharing your report with us we greatly appreciate it.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Some players reported that making sure your settings file is not set to read-only.

You can find it in:

C:\Users\%username%\AppData\Local\HLL\Saved\Config\WindowsNoEditor\

Then, please left-click to highlight it, then right-click the gameusersettings file > select properties > make sure read-only is not ticked.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter.

Regards,
Team17 Support

Hi HoLLoW,

We're sorry to hear you're having this issue with ranking up.

Please can you completely close down Steam (Exit, do not just press the 'x' as this does not close Steam correctly) and then reload?
Can you please also make sure that you are properly connected to the internet and that you're online on Steam?

Make sure that you are launching the game from Steam and NOT from an .exe shortcut.

Can you please also run the game as an administrator and see if your rank starts to level up correctly again?

1. Right-click the game in your Steam Library.
   
2. Go to Properties then the Local Files tab.
   
3. Click Browse Local Files.
   
4. Locate the game executable (the application).
   
5. Right-click it and go to Properties.
   
6. Click the Compatibility tab.
   
7. Check the Run this program as an administrator box.

Get back to us when you can.

Regards,
... Read more

Hey Salah ad-Din,

Sorry to see you're experiencing some issues playing Hell Let Loose!

Let's try to check your game installation to make sure that there are no corrupted files causing the problem as mentioned by @seanjo. To do this:

1. Right-click on the game in your Steam Library
   
2. Choose Properties
   
3. Switch to the Local Files tab and press Verify integrity of game files...

Then attempt to run the game to see if the issue is resolved.

If the issue persists following this, can you please shoot us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Te...

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Hey Wilford Brimley,

Sorry to see you're having some trouble with your Hell Let Loose DLCs appearing in-game.

Can you please make sure that you have both these DLCs enabled correctly in your Steam DLC tab?

1. Open your Steam Library
   
2. Right-click on Hell Let Loose and select Properties
   
3. On the left-hand side of the pop-up, select the DLC tab and make sure the boxes next to these DLCs are checked

Then, please try to verify your files following this:

1. Right-click on the game in your Steam Library
   
2. Choose Properties
   
3. Switch to the Local Files tab and press Verify integrity of game files...

Then attempt to run the game to see if the issue is resolved.

It is worth noting that some cosmetics are only available for certain roles.

For the Pea Dot DLC - Erbsenmuster Uniform (Available to the German Officer, Rifleman,... Read more

Hey ivan,

Sorry to see you're having some issues with servers appearing in Hell Let Loose.

As mentioned by (WTH) Red! Red!, can you please confirm if you have crossplay enabled and if not, can you retest with it switched on and see if there is any change?

To clear your Steam Download Cache:

1. Open your Steam client and click on Steam in the top-left of the window
   
2. Select Settings
   
3. Go to Downloads in the left-hand panel
   
4. Scroll down to Clear Download Cache and select Clear Cache
   
5. Then click on Confirm
   
6. Then restart your Steam client and retest the game

If you find you are still only seeing 10 servers following this, please also try to change the following Steam setting:

1. Go to Steam Settings > In-Game
   
2. Change the max ping from Automatic (5000) to 250 (the Lower)
   
3. Restart Steam (log out and log back on)
   
...

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Hey Lukyyn,

Thanks for your reply!

We're glad to hear the server list is now working correctly.

If you have any other questions or experience any other issues, please do not hesitate to get back in touch with us!

Regards,
Team17 Support

Hey Lukyyn,

Thanks for your reply.

Can you please try the steps in our help article[team17.helpshift.com] and follow the steps to see if they help?

Get back to us when you can.

Regards,
Team17 Support

Hi all,

Can you please click 'refresh' or go back to the main menu, then back on to the enlist menu and see if the error continues or if the server list loads correctly?

Get back to us when you can.

Regards,
Team17 Support

Hello [OFAW] Turbo, El Goretto

Thank you for getting in touch with us as well.

Please do follow the steps we have provided above to see if they help at all with the error.

If not, can all players experiencing the issue please confirm for us where and when exactly this occurs?

Get back to us when you can.

Regards,
Team17 Support

Hi Cuebe,

We're sorry to hear you're also experiencing this.

As mentioned above can you please follow the steps given in our help article to see whether these help with the issue?

We look forward to hearing from you.

Regards,
Team17 Support

Hey Seahips,

We're sorry to hear you're having this issue as well.

Can you please follow the above advice and help guide to see if this helps with the error at all?

Get back to us when you can!

Regards,
Team17 Support

Hey cmac0725,

We're sorry to hear you're having this issue with this error.

Can you first please make sure that you're on the normal build and not the Public Testing build of the title?

If you are on the normal live build, can you please go through our help article[team17.helpshift.com] and follow the steps to see if they help?

Do get back to us with any outcome!

Regards,
Team17 Support

Hey Odysseus,

Thanks for getting in touch with us.

Is this when using a scope or just viewing with the normal character view?
What draw/view distance do you also have the setting on?

Do you have any screenshots of this you can also share with us?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")
... Read more

Hey Freelance-_-,

We're sorry to hear you're experiencing these issues.

In regards to the VoIP issues, can you please try the following solutions:

Leaving the server and getting back into another one should help with the VoIP issues.

1. Open your Windows Device Manager by opening the Windows Task Bar, type Device Manager in the search field, and press enter
   
2. Expand the "Sound, video and game controllers" dropdown menu
   
3. Right-click all devices and select "Update driver"

Additionally, delete the following folder: C:\Users\\AppData\Local\HLLL and allowing the program to regenerate the files might bring back VOIP.

Note: after this, you do have to redo your Settings and Keybinds.

If the game can't detect a microphone:

Please make sure that your microphone is set as the default communication device in your Windows settings.

1. Select the Start button, type Sound in the search...

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Hey Doozle,

We're sorry to hear you're having this issue.

Can you please clear your game cache in localappdata folder:

1. Click on the windows logo, type %localappdata%, and Enter
   
2. Open HLL folder and go to Saved > Config > WindowsNoEditor
   
3. Delete GameUserSettings.ini file (if this does not work, delete the entire HLL folder)
   
4. Launch game.

Please note this will reset all of your in-game settings but hopefully will then allow you to change the settings properly again.

Get back to us when you can!

Regards,
Team17 Support

Hey SSG Henson USA ret.,

We're sorry to hear you're having issues with a crash while trying to play Hell Let Loose.

Can you please confirm if you are receiving any error messages at all when this occurs and if so, can you share with us what they say exactly as they appear?

Could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as ...

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