Heroes of the Storm Dev Tracker

You can refer to this pinned post for the most up to date information regarding this issue.

Hey there,

For clarity, you are only unable to use these skins in draft modes such as Ranked, Unranked, and Custom lobbies with Drafts enabled correct?

I currently have no additional information at the moment, but you can refer to this pinned post on this forum for the most up-to-date information regarding this issue.

Hello friends,

I’ve always believed that strong communication and building trust is paramount to making the world a better place, so I wanted to have the chance to talk with all of you about a change to the team.

I’ve reached a point in my career where I’ve come to the difficult decision to move on to another project. I’ve been a part of the Heroes team for a very long time now, and in order to grow as a person and a designer I believe it’s important to constantly challenge myself in new ways. I’m still going to be at Blizzard, and I’m very excited about the new challenges that I get to overcome and the awesome experiences that I’ll be able to help bring to you.

I know these kinds of things are never great to hear, however I wanted to reassure you that we did hire a replacement for my position, and that it was someone who I was able to personally vet because it was very important to both me and the team that the game had someone who we felt could do the job an...

Sorry about that!

You can refer to this pinned post for more information about this issue here: Locked Skins and Mounts

This would probably be the best place to start. https://us.battle.net/support/en/help/product/services

Hey there!

You’ll need to go through Customer Support and not here, since this isn’t something that I can do as Heroes Quality Assurance. Hopefully they will be able to help you!

Please refer to the pinned post on this forum regarding this issue.

Hey there everyone!

I wanted to make this sticky post to give the community all the information we currently have regarding the issue players are seeing with mounts and skins being locked out.

First, the beginning. When we released our Hogger patch, a sneaky bug made it’s way in that prevented people from using certain Mounts and Skins.

We’ve since fixed that issue, mostly. Draft game mode (Unranked and Storm League) players are still seeing those same Mounts and Skins locked, preventing you from selecting your Hero of choice.

We are currently investigating that issue now, and apologize for the inconvenience this has caused. I wanted to take some time to address some concerns.

1. These items are not removed from your account. That means, things you’ve spent gems, gold, shards, etc on were not taken away. You still own those items, they are just locked from use at the moment in draft modes.

2. The Pink D.Va Meka Ghost Speeder w...

Hey Marticus,

This issue was resolved as of Monday’s patch. If you are still seeing issues with Skins or Mounts being removed, you will need to go through Customer Support, as we do not have the ability to verify the content that is or should be unlocked on your account here.

If you are referring to the Ranked issues specifically, then we are currently investigating that as well and would just ask for patience while we try to figure out what is happening here, and find a safe fix that we can do. I apologize for this inconvenience while we work through this issue!

Hey there everyone!

I want to thank you all for your patience while we identified, fixed, and tested this issue. Everyone’s reports were super helpful and I really appreciate all the help!

You should now have access to any and all skins, mounts, etc that you had before this or anything earned / purchased during this.

Again, thank you all for your patience and I apologize for the inconvenience!

Hey everyone!

I am so sorry this happened but we are aware of this and looking into it. I appreciate any continued reports of this, and if possible when reporting this, can you let me know what Mount / Skin / etc. you are seeing as locked so I can make sure they all get restored properly.

I also want to confirm that these items are not “removed” from your account, but by the actions of a bug, locked from use. You should regain access to these items without any problem once the issue has been resolved.

Again, thank you so much for the reports, keep them coming, and I apologize for this inconvenience!