UbiKobold

UbiKobold


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    UbiKobold on Support Forums - Thread - Direct

Hey everyone, and thank you all for your patience. I just wanted to inform each of you that the connection difficulties were due to a degradation that we were experiencing during the time of your postings. This degradation was resolved on May 15th at around 5:00 pm EST. However, I've moved this thread to our Player Support section in case any of you are continuing to see a connection issue.

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    UbiKobold on Support Forums - Thread - Direct

@topo_grigio Hey! I believe I saw you posting on another thread. I'm sorry to see that you are also experiencing some crashing and disconnects and appreciate you letting us know what steps you have tried so far. Are you greeted with an error message or code before the crash/disconnect? If so, can you please provide a ...

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    UbiKobold on Support Forums - Thread - Direct

@jimmy Hello, and thanks so much for your patience. Are you continuing to experience a connection issue in Rainbow Six Siege? If so, are you seeing any error messages or codes when trying to play? A screenshot of this would be helpful if possible.

Also, I've moved this thread to our Player Support section so that an agent c...

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    UbiKobold on Support Forums - Thread - Direct

@coldblood Hello, and thank you for contacting us about the attachment skins looking blurry when zoomed in. Would you be able to provide a video or screensh...

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@coldblood Hello, and thank you for contacting us about the attachment skins looking blurry when zoomed in. Would you be able to provide a video or screenshot that shows this? If a video, just post it to YouTube as unlisted and then provide the link here.

Also, I have moved this thread to our Player Support section so that one of our agents can continue ass...

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    UbiKobold on Support Forums - Thread - Direct

@Va1bhav and @Topo_Grigio thank you so much for contacting us, and my sincerest apologies for the time it has taken me to get to this thread. I greatly appreciate the suggestions @Topo_Grigio and here is our ...

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@ftw0m4tr0n Good day to you, and thank you so much for your patience during my delay in contact. It looks like you posted this during a time that we were experiencing a ...

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Hello, and my apologies for the delay in response. You initially posted this during a time that we were experiencing a degradation, but this has resolved. Are you continuing to see this error? If so, I've gone ahead and moved this thread to our Player Support section so that an agent can investigate with you.

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    UbiKobold on Support Forums - Thread - Direct

@crashdodgers Hello, and thank you for contacting us about not being able to access the rooms in the Gatehouse Facility Biology Lab. I am assuming that this is for The Division 2, is that correct? Also, that location is a part of the Gatehouse Facility Priority Mission, which is a mission that leads into entering the Tidal Basin Stronghold. I hope this helps, and please let us know if you have any other questions or concerns!

I have also moved this thread to our Player Support section for The Division 2 in case you need to return with more queries. Hope that you have a good rest of your day!


10 May

Comment
    UbiKobold on Support Forums - Thread - Direct

Hello to you both, and apologies for the delay in my response to this thread. I have moved this to our Player Support section so that one of our agents can look into this further. Would either of you be able to provide a full-screen screenshot of the error that you are seeing?

Also, SgtAdmael please refrain from bumping threads as it is against our ...

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    UbiKobold on Support Forums - Thread - Direct

@sibley3333 Hey there, and I'm sorry you've encountered this issue of Hunwald not following you. I'm moving this thread over to our Player Support section for further assistance.

Also, Tony41254ac, I would like to sincerely apologize for us not being able to respond to your thread in a timely manner at the time that you had originally posted. I can see however that you were able to open a support ticket with us and that your information was added to the investigation.

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    UbiKobold on Support Forums - Thread - Direct

Hello to each of you, and thank you for these reports. I have moved this thread to our Player Support section so that one of our agents can look into this issue with all of you. Thanks so much for your patience!

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    UbiKobold on Support Forums - Thread - Direct

@aorus2017 Thanks everyone for your responses to this thread and my apologies for the delay. You should be able to resolve this by choosing a different mount other than the Lynx or Lion mount when you are outside of Asgard. Then when you return, your mount should be visually correct. Thank you ...

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    UbiKobold on Support Forums - Thread - Direct

@jager-gucci Hello, and I am sorry to see that you have been encountering voice chat issues for the past two years. I've moved this thread to our Player Support section and from there one of our agents can review this with you.

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    UbiKobold on Support Forums - Thread - Direct

@jypticninja Good day to you, and thank you for contacting us about utilizing your triple monitor set up! I've moved this thread to our Player Support section so that one of our agents can further assist.


02 May

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    UbiKobold on Support Forums - Thread - Direct

@nui26cz Hey there. I am sorry you've been experiencing freezing and crashing in-game after the update. Our teams are aware and are actively looking into resolving this, but I apologize for any inconvenience that this may be causing in the meantime.

I've gone ahead and moved this thread to our Player Support section in case you have any further queries. However, here is our Megathread where this particular issue is being tracked.

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    UbiKobold on Support Forums - Thread - Direct

@dutchlmb4ever Hello and I hope that you are having a good day. I have moved this thread to our Player Support section so that one of our agents can look into this with you. In the meantime, can you provide a video showing that your shield gets damaged by the EMP jammer? Just post it to YouTube as unlisted and then provide the link here.

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    UbiKobold on Support Forums - Thread - Direct

@kingj1200 Hey there, and sorry for my delay in getting back to your post. Thank you for letting me know that you have already talked with our support, and I apologize for any inconvenience that this has caused as I completely understand just wanting to play the Ostara Festival. This is something that we are actively investigating and our Megathread for this can be found ...

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    UbiKobold on Support Forums - Thread - Direct

Thank you abortega for the screenshots showing the mount while in Asgard! As azullFR mentioned, you should be able to resolve this by selecting a different mount other than the Lynx or Lion mount. You can find our Megathread here.

In case there are any further questions or concerns, I have moved this thread to our Player Support section. However, if anyone has any other queries regarding the mount in Asgard please post to the Megathread that I have linked. Thanks!

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    UbiKobold on Support Forums - Thread - Direct

@derraj21 Hello, and I am sorry to see that you have encountered this issue with merchants not restocking. I have moved this thread to our Player Support section so that one of our agents can look into this with you. In the meantime, can you provide a screenshot or video from your gameplay that shows they are not restocking? For a video you can post it to YouTube as unlisted and then provide the link here.