Original Post — Direct link

good morning, i would like to know why my game doesn't open, the character appears with a gun and the game closes with a message from uplay asking to send a form for review, my pc has a better processor and a worse video card than recommended but a friend of mine has a video card worse than recommended and can open the game, my card is a gt 640 4gb and his is a gtx940mx 2gb of laptop

almost 5 years ago - Ubi-Redbeard - Direct link

Hey Found.gg,

Could you please confirm the specifications of your laptop?

Usually, we are unable to guarantee a game will work on a laptop without issues.

You can look into the system requirements for the game here.

almost 5 years ago - Ubi-Redbeard - Direct link

Thanks for getting back to me.

Can you confirm if you receive an error message at all when the game does not open?

As I mentioned in my last reply, we are unable to guarantee a game will work on a laptop without issues.

almost 5 years ago - Ubi-Redbeard - Direct link

Thanks for getting back to me, Found.gg.

Could you please create a case on the support website here and submit your system files for investigation?

Please let me know the case number when it's created.

almost 5 years ago - Ubi-Redbeard - Direct link

Thanks for getting back to me.

Can you confirm if you have attempted to verify your game files?

I will forward this thread on to the team for investigation in the meantime.

Apologies for any inconvenience.

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