Original Post — Direct link
I ran in to this issue during the open beta. I uninstalled the game after I couldn't find a fix, and recently tried to come back, hoping the issue had been resolved upon launch.

Things were fine for about a week, but today the issue started happening again. It's pretty simple...I launch the game, and when the announcement screen pops up the entire game freezes. My whole PC locks up, I can't open task manager or perform any other function, and I have to hard reboot.

I am attempting to play the game on an AMD Ryzen 5 3600X and RTX 2080 Super (MSI Gaming X Trio). Motherboard is ASUS TUF x570 Plus. My graphics drivers are at version 452.06. My motherboard BIOS is at the latest level. I have AMD Ryzen Master set to run Precision Boost Overdrive, but turning that off doesn't seem to make a difference. Uninstalling and reinstalling the game also doesn't seem to make a difference.

I don't know what else to try. There are a lot of "Hyperspace Crashing Fix" YouTube videos out there but none of them seem to address my issue specifically, and a lot of the comments say that they don't even work so I haven't bothered to try any of them yet.
over 3 years ago - Ubi-Borealis - Direct link
Originally Posted by Grim_Aether
I ran in to this issue during the open beta. I uninstalled the game after I couldn't find a fix, and recently tried to come back, hoping the issue had been resolved upon launch.

Things were fine for about a week, but today the issue started happening again. It's pretty simple...I launch the game, and when the announcement screen pops up the entire game freezes. My whole PC locks up, I can't open task manager or perform any other function, and I have to hard reboot.

I am attempting to play the game on an AMD Ryzen 5 3600X and RTX 2080 Super (MSI Gaming X Trio). Motherboard is ASUS TUF x570 Plus. My graphics drivers are at version 452.06. My motherboard BIOS is at the latest level. I have AMD Ryzen Master set to run Precision Boost Overdrive, but turning that off doesn't seem to make a difference. Uninstalling and reinstalling the game also doesn't seem to make a difference.

I don't know what else to try. There are a lot of "Hyperspace Crashing Fix" YouTube videos out there but none of them seem to address my issue specifically, and a lot of the comments say that they don't even work so I haven't bothered to try any of them yet.
Hello there Grim_Aether! Welcome to the forums!

Thank you for taking the time to try some troubleshooting already. If you haven't already, I recommend trying the other steps from this troubleshooting article. In particular, I recommend ensuring that you have background applications disabled, as they could be causing conflicts with the game software.

If the freezes continue after trying all of the steps on the article, could you please open a support case and upload an MSinfo and DxDiag? This will allow us to take a closer look at your system. Please ensure to include all troubleshooting steps you have tried so far in your case notes.

Once you've opened a case, please could you let us know your case number so we can take a closer look? Thank you!