Original Post — Direct link
I simply can't start the game. I click to play, there's an uplay box saying the launcher is preparing to play the game, and when it's gone, the game just doesn't start.
Its process keep still running on task manager, but even after half hour the game doesn't show up.
May someone give some help here?

My PC:
i7 3770
GTX 1050Ti
12 GB RAM DDR3 1600Mhz
over 3 years ago - Ubi-Raziel - Direct link
Originally Posted by ViniciusNyous
I simply can't start the game. I click to play, there's an uplay box saying the launcher is preparing to play the game, and when it's gone, the game just doesn't start.
Its process keep still running on task manager, but even after half hour the game doesn't show up.
May someone give some help here?

My PC:
i7 3770
GTX 1050Ti
12 GB RAM DDR3 1600Mhz
Hey, I'm sorry to read you're facing this issue.

To start, please follow this support article: https://support.ubi.com/en-gb/faqs/000025947/

If the issue remains afterwards, I recommend contacting us directly so we can review your system files -


- Email Support / Live Chat: https://support.ubi.com/Cases/New

- Twitter: https://twitter.com/UbisoftSupport
- Facebook: https://www.facebook.com/UbisoftSupport/


These are the files we would need -

- MsInfo: https://support.ubisoft.com/faqs/21216/
- DxDiag: https://support.ubisoft.com/faqs/21185/

I wish you all the best!