Hey zionhalal2,
Thanks for reaching out and welcome to forums!
Just to double-check, are you referring to your own account? If this is the case indeed, I can see records on your account and in order for us to look into it for you, I will need to ask you to reach out to us via one of the following platforms, as we will have to complete account verification steps before being able to proceed:
1.
Support website
2.
Facebook
3.
Twitter
Should you have any questions, let us know!