Original Post — Direct link
Hello,

I am a new Windows user and new pc user as a whole. I downloaded Hyperscape and when I attempt to boot up the game I get a message saying that vulkan- 1.dll was not found. I updated my drivers along with attempting to download drivers off the internet, and I also uninstalled and reinstalled the game multiple times, but I continue to receive this error message. How can I fix this issue?

Thanks.
over 4 years ago - Ubi-Redbeard - Direct link
Hey folks,

If you're experiencing this issue, please create a case on the support website here and submit your system files for investigation.

Please let me know your case number when it's created.
over 4 years ago - Ubi-Redbeard - Direct link
Thanks for getting back to me, folks.

Sorry to hear that!

Can anyone confirm if they have since been able to create a case?