Hi there CaiqueJuan
You can contact us in 3 languages at the moment - English, French and German.
If you let me know your preferred one, I can redirect you to the right service or if you are able to use a translator to type in the above languages, we can try to help.
Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below, and an agent will get back to you:
https://support.ubisoft.com/Cases/New