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I played Hyper-Scape, I close Hyper-Scape. I close Ubisoft Connect, I DO NOT LOG OUT but it appears I was. When I attempt to log in again I am informed I require an Email and Password. No problem, however I have 2 factor authentication so an Email with a code will be sent, the only problem is I NEVER receive it even after multiple requests I still receive nothing! Then I am locked out of my account. I live in Australia and right now with covid creating lockdowns and paranoia here, this single game gives me some relief, the brief interaction with real people even though I don't know them is nourishing to my soul. (Yes I am Vaccinated) I have tried logging in many times now and always the same thing "an Email with a code has been sent''. No Email is ever sent (Yes my Email account is working, I use more than one computer) and there appears to be no other method to access my account. Could you please forward instructions that would initiate a solution to my crisis.
I used a recovery code, but this should not have been needed. I now have, I assume temporary access. I could not access any online assistance, though I did try until I exceeded the number of attempts allowed to fail to log in. I do not use or have social media accounts. (Unless I log in to my account, I can not log a "case", from an account I can not access). Ubisoft appear to have no means for me to inform them that I have a problem. I am certain you have an interest in player satisfaction because I have never played a Ubi game that did not flush me with smiles. Is there any online assistance I can seek should this happen again? I am a very big fan of Ubisoft products. I found under these circumstances that no help was available.
I used a recovery code, but this should not have been needed. I now have, I assume temporary access. I could not access any online assistance, though I did try until I exceeded the number of attempts allowed to fail to log in. I do not use or have social media accounts. (Unless I log in to my account, I can not log a "case", from an account I can not access). Ubisoft appear to have no means for me to inform them that I have a problem. I am certain you have an interest in player satisfaction because I have never played a Ubi game that did not flush me with smiles. Is there any online assistance I can seek should this happen again? I am a very big fan of Ubisoft products. I found under these circumstances that no help was available.
