Comporium Internet Users Cannot Play Online

Unfortunately this isn’t something we have power over. It’s not our servers blocking your connection, it’s the ISP blocking connections to our servers. The only way for this to be resolved is for the ISP to allow-list our servers.

We have tried reaching out to a number of ISP’s regarding this, however we’re not a large enough entity for most of them to even be willing to talk to us - Each has advised us that their customers would need to reach out to them about it.

We would love to be able to globally resolve this and have Last Epoch easily available to everyone without ISP politics, but we don’t have that kind of pull (at least not yet). The only real way to try to get this resolved is to have your ISP allow connections to our servers.

I’m happy to hear you don’t encounter this with other games at least! It’s never fun to be completely shut out of gaming. However, we’re not the only game this happens to, it’s actually a fairly common thing - it’s just different ISP’s with different games. Bigger game companies often have the clout to force ISP’s to unblock them, but we unfortunately don’t. Typically what happens is some sort of unfavorable service uses a set of IP’s, the ISP blocks them, then they just never remove those blocks when those IP groups get reassigned.

I also want to clarify: The message you found on reddit, was posted within minutes of the post I made above, because I wanted to provide a response to both users on the Forums here, and Users on Reddit with the same reports. I apologize if it felt like I wasn’t personally writing a response, and it was some sort of template.

As far as information backing up what we’re saying: as many users have reported with this, a VPN works. If a VPN works, it’s not our servers - because it’s the same servers, connecting through a different route. It means something on the default route, your ISP, is stopping communication. If no VPN works, than it may be something else going on.

While this is an issue with ISP’s, it doesn’t mean we want to just ignore it however. There’s some potential solutions we’re looking into to, not circumvent ISP blocks, but provide with routes around blocks that weren’t aimed at us intentionally. Unfortunately none of these solutions are little systems we can add on, and require quite significant infrastructure work to implement, so won’t be available in the short term. The quicker solution, available now, is for the ISP to unblock our IP Groups. We do not know what part of the route your ISP has blocked, only they would know that. in your player.log file, you should be able to find specific IP’s it failed to connect to, to provide to your ISP as an example. The IP’s are dynamic however, so it won’t be the same IP every time. I fully get constantly getting kicked back and forth, when we tried to contact a couple ISP’s with this issue, we were even told to talk to the game company. Unfortunately, like what they have blocked, there’s nothing we can do about how they handle unblock requests.